EHR Operations Specialist

Services for the Underserved•New York, NY

About The Position

The EHR Operations Specialist is a key member of the Information Technology Department, reporting directly to the EHR Operations Manager. This position focuses on building new programs in MyEvolv, providing general EHR support, configuration, and troubleshooting, ensuring that the system operates efficiently and meets the needs of end-users. The ideal candidate will be highly skilled in working with the Netsmart MyEvolv electronic health record and related software, supporting the team through system configurations, issue resolution, and workflow optimization. A strong emphasis is placed on excellent customer service, as the role involves working closely with staff to provide clear, effective support. The candidate must be proactive, approachable, and able to manage technical challenges with a solution-oriented mindset, contributing to the overall success and improvement of the EHR system.

Requirements

Bachelor’s degree in computer science, Information Systems, Healthcare Informatics, or a related field (or equivalent work experience).
2+ years of experience in application support, IT, data analysis, or EHR system administration.
Experience designing workflows and forms in Netsmart MyEvolv EHR
Strong technical troubleshooting skills with the ability to diagnose and resolve software issues.
Excellent communication and interpersonal skills, with a customer-service-oriented approach.
Ability to train users on software applications and create user-friendly documentation.
Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.

Nice To Haves

Experience with SharePoint and system integrations is a plus.

Responsibilities

Build, deploy, and maintain workflows in Netsmart’s MyEvolv.
Diagnosing and troubleshooting EHR related issues, providing timely support.
Review program workflows and evaluate software features to improve efficiency.
Serve as primary or backup support for software managed by the EHR Operations Team.
Ensure software features align with regulatory requirements by collaborating with the Quality Assurance Department.
Construct and generate customized reports and data visualizations.