EHR Document Imaging Specialist I - HIM - Sharp Chula Vista - Full Time

Sharp HealthCare • Chula Vista, CA

3d • Onsite

About The Position

Assures that document imaging functions are completed accurately and in a timely manner. General responsibilities include prepping, indexing, and scanning of medical records for both in-house and discharged patients. Position also provides support for other HIM functions such as customer service (i.e. answering phone, record retrieval for patient care, physician chart completion), as needed. Provide work assignment to the team, review incorrect scanned documents, and share information and/or tips/tricks with the team for educational opportunities. Identify new forms and/or un-barcoded forms and following through with Management to ensure the correct form is utilized in the clinical areas.

Requirements

• H.S. Diploma or Equivalent
• Customer Service skills
• Ability to communicate and collaboratively support co-workers and others to complete work and accomplish goals.
• Ability to deliver answers and solutions within the agreed upon time frame.
• Ability to stay informed through staff meetings, electronic communications, in-services, educational opportunities, and consistently practice the closed loop communication skills as per HRO (Highly Reliability Organization) guidelines.
• Ability to provide positive and courteous customer service support when interacting with requesters of information.
• Ability to professionally answer phones in a timely manner, actively listen, and skillfully communicate clearly with verbal and/or written format to others, based on your knowledge.
• Ability to promote and foster good customer service experiences, displays job ownership, and actively participates in performance improvement opportunities for overall measures to achieve success.
• Abides by the Sharp Behavior Standards.
• Observes and respects the confidentiality of information in regard to patients, physicians, and fellow employees as stated in the policy manual.
• Follows established guidelines for release of information in accordance with Sharp HealthCare’s policies and procedures, HIPAA Privacy and Security Rules and applicable laws.
• Utilizes the STAR (Stop, Think, Act, and Review) method in performing job functions.
• Demonstrates commitment to quality and operational excellence through creativity, seeking continuous improvement, and initiating breakthroughs.
• Meets established quality expectations for assigned areas to fulfill the expectations of the department.
• Understands the regulatory requirements (e.g., history/physical - within 24 hours/within 30 days of admission) to assure the right documents are part of the permanent medical records.
• Has 20 or less Major errors (not scanned and/or wrong patients)
• Obtains at least an average of 85% or more on competency tests, as implemented.
• Utilizes the 'Do Not Use' and/or re-indexing functionalities accurately, as needed.
• Utilizes the Cerner App Chart Tracking system accurately, per procedure.
• Meets established productivity requirements for assigned areas to fulfill the expectations of the department.
• Document Imaging Scanning Knowledge

Nice To Haves

• 1 Year Health Information Management.
• Registered Health Information Technician (RHIT) - The American Health Information Management Association (AHIMA)

Responsibilities

• Prepping, indexing, and scanning of medical records for both in-house and discharged patients.
• Providing support for other HIM functions such as customer service (i.e. answering phone, record retrieval for patient care, physician chart completion), as needed.
• Provide work assignment to the team, review incorrect scanned documents, and share information and/or tips/tricks with the team for educational opportunities.
• Identify new forms and/or un-barcoded forms and following through with Management to ensure the correct form is utilized in the clinical areas.
• Performs the PaperLite/Point of Care scanning process in an accurate manner as per PaperLite/Point of Care scanning process procedure.
• Utilizes the Universal Chart Order (UCO) to verify the forms, as needed.
• Maintains Hospital Forms Reference Binder(s) and/or Universal Chart Order (UCO) for the Document Imaging team.
• Verifies all of the keywords during the scanning and indexing processes.
• Performs quality check and reviews scanned image to the original document to assure legibility/accuracy and ensures the right patient identification labels are visible on each page prior to indexing.
• As images are reviewed, correct rotation, delete duplicates, delete blank pages, rescan skewed, poor quality images, and/or re-indexing the Document Type, as needed.
• Ensures that all discharges are picked up daily, follows up on any missing discharges, including the patient type change and/or account cancellation, and escalates issues to Management, as appropriate.
• Initiates and follows through on open Helpdesk tickets for identified issues, as needed.
• Addresses the Behavior Standard issues with co-workers, as needed.
• Performs the PaperLite/Point of Care scanning process within the time frame allowed.
• Preps documents for scanning as per record processing (prepping, scanning, and indexing) process.
• Picks up discharges and/or outpatient services and follows up on missing discharges, as per assignment.
• Monitors daily workloads to assure that productivity expectations are met.
• Indexes at least 450+ pages daily.
• Submits productivity report monthly and/or by designated date in a timely manner to include written justifications for variations, as applicable.
• Develops self through identification of learning gaps and improves practice/performance.
• Ability to adapt to changes.
• Familiarizes with each job function and any changes.
• Proactively participates in department projects, events, training, or any other meetings.
• Maintain a high level of competence in your job, taking advantage of opportunities to learn and develop new skills.
• Attends educational programs and shares knowledge.
• Demonstrates the ability to maneuver the HIM Document Imaging SharePoint to locate the needed references/documents, and/or any other information.
• Assists in establishing and/or carrying out the department goals.
• Demonstrates ability to multi-task and the willingness to learn new things.
• Be able to perform scanning processes at 1-2 Sharp entities and demonstrates sufficient knowledge for full coverage.

Benefits

• Health insurance
• Dental insurance
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED