EHR Application Analyst, Day Shift, Information Technology

Adventist HealthCare•Gaithersburg, MD

4h•Onsite

About The Position

Adventist HealthCare Ambulatory IT Team seeks to hire an experienced EHR Application Analyst I who will embrace our mission to extend God’s care through the ministry of physical, mental and spiritual healing.

Requirements

Bachelor’s degree in IT, science or healthcare.
1-3 years of experience required.
Effective and proactive communication, self-driven and independent with attention to detail.
Highly organized, critical thinker, and detail-orientated with a fantastic attitude.
Ability to work well in team-based management approach with excellent interpersonal skills.
Ability to assume responsibility and exercise authority over assigned work functions.
Solid understanding of HIPAA.
Ability to execute in high stress situations.
Seeks opportunities for learning and improvement.
Ability to articulate ideas to both a technical and a non-technical audience.

Nice To Haves

Health care experience is strongly preferred.
Strong experience with an EHR is also preferred.

Responsibilities

Manage and resolve service requests and incidents that are assigned via the service desk ticketing system.
Ensuring to follow standard operating procedures where applicable or defining new SOPs where needed.
Coordinate second and third level support to resolve issues with the systems vendor.
Communicate with end users and other team members on issues not resolved within defined service level agreements.
Complete system modifications or change requests following the change management process.
Document needs assessments, processes, system requirements, change management, and user training materials to ensure successful communication to both technical team and the end user.
Perform a variety of routine work within established policies and procedures and receives detailed instructions on new projects and assignments.

Benefits

Work life balance through nonrotating shifts
Recognition and rewards for professional expertise
Free Employee parking
Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
Paid Time Off
Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
Subsidized childcare at participating childcare centers
Tuition Reimbursement
Employee Assistance Program (EAP) support