eHealth Coach

Cleveland Clinic

2d•Remote

About The Position

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. The Cleveland Clinic is seeking a compassionate, communicative, and wellness-oriented individual to join our eCoaching Program as an eHealth Coach. This full-time, remote position plays a vital role in engaging with participants daily through electronic communication, primarily email to educate, motivate, and encourage healthy lifestyle behaviors. This role provides a rewarding opportunity to make a real impact by helping our caregivers build healthier lifestyles through daily, meaningful email communication. It’s a unique role that blends compassion, communication, and wellness, allowing you to motivate and support individuals as they work toward their health goals, and gives you both purpose and career growth opportunities. A caregiver in this position works remotely Monday – Friday from 8:00 a.m. – 4:30 p.m. Must live in Northeast Ohio and have reliable transportation to come on site when needed.

Requirements

High School Diploma or GED and two years of experience in a health care or customer service environment OR Bachelor’s degree
Comfort with technology and digital communication platforms
Proficiency with Microsoft Office Suite
Ability to work within message-based coaching platforms

Nice To Haves

Bachelor’s Degree in a related field
Progress towards or Degree in Nutrition, Education, Social Work, Exercise Physiology or related field
National Board of Health and Wellness Coaching (NBHWC) certification within the first year
Health coaching experience

Responsibilities

Communicate daily with program participants using personalized, scripted emails based on clinician-designed protocols.
Maintain participant engagement through ongoing, supportive messaging and follow-ups.
Utilize online systems to document interactions, manage cases, and prompt participants as needed.
Contribute to wellness outreach through social media, blogs, health fairs, and presentations.
Support onboarding and re-enrollment processes for program participants.
Participate in weekly team meetings to discuss progress, research, and coaching strategies.
Occasionally assist with sales and customer-facing presentations.