EH CSR 1, 2, 3-Chatham

Georgia Department of Public Health•Savannah, GA

2d•Onsite

About The Position

Performs a variety of customer service and clerical support functions in a busy environmental health department. May resolve complicated issues involving customer service and researching governing policies, procedures or laws to respond to clients or visitors. Incumbent must be able to multi-task and work efficiently in a fast paced environment be proficient with computers and a variety of software programs, appropriately handle customer service issues and manage customer demands. M-F work schedule. All Coastal Health District, County Health Department employees are deemed essential employees in the event of an emergency. As such, you may be called on to participate in an event not limited to but including, staffing a shelter, a Specimen Point of Collection Site (SPOC) and/or Point of Dispensing site (POD). When you are called on to participate, you are expected and it will be a part of your job requirement to participate, whether the emergency occurs during or outside regular work hours.

Requirements

High school diploma or GED AND 12 months of experience handling customer's questions, complaints and/or providing information.

Nice To Haves

Background in Science and/or Public Health field.
One or more years of experience in a clerical or office assistant role.
Able to work in a fast paced environment and have strong computer skills including Microsoft Office and basic data entry.
Associates degree desired.

Responsibilities

Provides helpful, efficient, customer service to each client in a respectful and compassionate manner
Interviews clients to obtain information according to program policies/procedures and provides confidentiality at all times
Enters data quickly, accurately and efficiently with minimal errors.
Processes client's needs and requests according to policy
Schedules appointments according to procedures
Initiates, maintains and updates client charts in accordance with clinic needs.
Attends staff meetings and training necessary to perform job effectively.
Provides other customer service and clerical support duties.
Answers main phone line for Environmental Health and greets customers to receive payments and plans.