CSR-Chatham TB

Georgia Department of Public Health • Savannah, GA

2d • Onsite

About The Position

The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters. As a member of the Georgia Department of Public Health team, you will join a passionate group of individuals who are dedicated to making an impact. No matter your role, you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits. All Coastal Health District County Health Department employees are deemed essential employees in the event of an emergency. As such, you may be called on to participate in an event not limited to but including, staffing a shelter, a Specimen Point of Collection Site (SPOC) and/or Point of Dispensing site (POD). When you are called on to participate, you are expected and it will be a part of your job requirement to participate, whether the emergency occurs during or outside regular work hours.

Requirements

• High school diploma or GED
• Twelve months of experience handling customer's questions, complaints and/or providing information

Responsibilities

• Under general supervision, performs a wide range of administrative and clerical duties to support the Chatham County Health Department’s Chest Clinic.
• Answering telephones and emails
• Scheduling appointments
• Checking patients in/out
• Maintaining clinic flow
• Processing referrals
• Electronic health record data entry
• Processing payments
• Verifying insurance
• Tracking outstanding balances owed
• Resolving customer complaints
• Drafting documentation or reports
• Handling confidential information
• Providing a professional and courteous customer service experience
• Communicating with internal and external customers/partners to meet customer expectations as well as maintaining HIPAA standards related to privacy and security
• Responding to emergencies
• Attending staff meetings and on-going training to perform job tasks effectively
• Occasionally lifting of up to 45 pounds
• Performing additional customer service and clerical support duties when assigned

Benefits

• 13 Paid Holidays
• Generous Leave Package-Educational Support Leave and 3 weeks each accrued Annual and Sick Leave
• Defined Benefit retirement plan
• Health Insurance
• Dental Insurance
• Vision Insurance
• Health Care Spending Account
• Dependent Care Spending Account
• Life Insurance
• AD&D Insurance
• Disability Insurance
• Legal Insurance
• Long-Term Care Insurance
• Specified Illness
• Deferred Compensation (401K & 457 Plans)
• A supportive and rewarding work environment
• Physical Activity Breaks
• Employee Assistance Program
• Employee discount program
• Tuition Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED