EGD Floor Attendant / Full-Time

Kickapoo Lucky Eagle Casino•Eagle Pass, TX

6d•Onsite

About The Position

Ensure guest satisfaction by providing a high degree of prompt, considerate, and courteous guest service while fulfilling objectives and goals within the EGD department. This role involves ensuring compliance with all applicable laws and regulations, maintaining high standards of guest service, and assisting with the technical aspects of EGD machines. The position requires a proactive approach to guest interaction, clear communication, and meticulous record-keeping related to machine maintenance and payouts.

Requirements

Must have High School Diploma or GED.
Must be able to use a standard PC with basic Microsoft Office skills.
Must pass EGD Skills Assessment.
Strong communication skills in English both written and oral.
Ability to work independently with minimal supervision.
Ability to maintain effective relationships with the General Manager, Directors, Managers, vendors and all staff.
Ability to work under pressure in a fast paced, stressful environment.
Ability to meet multiple deadlines and multi-task.
Ability to have strong critical thinking, analytical and guest service skills.
Must possess a positive attitude with strong organizational qualities.
Ability to add, subtract, multiply and divide in all units of measure.
Ability to define problems, collect data, establish facts and draw conclusions.
Ability to understand complex instructions and material.
Ability to establish and maintain professional relationships with individuals of varying social and cultural background and with co-workers of all levels.
Ability to work effectively with individuals and demonstrate teamwork.
Ability to maintain confidentiality.
Ability to follow and comply with established Casino guest service programs.
Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license.
Responsible to keep all documents current and valid at all times.
Must be able to provide authorization to work in the United States.
Must be at least 18 years of age.
Must have access to reliable transportation to commute to and from work.
Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.
Must participate in tip reporting program.

Nice To Haves

Spanish or other language skills a plus.

Responsibilities

Ensure compliance with applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.
Act as a host and answer guest concerns and questions.
Know all promotions and effectively communicate them to all guests.
Communicate through radio with supervisors and team members.
Assist EGD Technicians with the removal, installation, testing and relocation of EGD machines when needed or as instructed.
Remove and clear jams, refill tickets, and provide preventative maintenance to EGD machines and maintain service levels of assigned casino floor routes, sections and zones.
Complete jackpot payouts and process cancelled credits, short pays, malfunctions, accumulated credits, etc.
Recognize and include applicable EGD reel symbols, codes or pay out combinations on pay out slips.
Maintain a presentable work area by organizing chairs, providing clean up if necessary or calling EVS service attendants.
Refill TITO ticket closets, drawers or machines.
Report all suspicious activity on gaming devices or pertinent to our Anti Money Laundering program.
Report or record / log all problematic machines or tilts as required by policies and procedures or MICS (Minimal Internal Control Standards).
Demonstrate and promote KLECH core values and MAD skills.
Manage and maintain security of confidential information entrusted to position.
Attend and satisfactorily complete all required training as assigned.
Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies.
Maintain accurate MTL, MIL, CTR and SAR as needed.
Perform other duties as assigned.