EFT Coordinator I/II

Virginia Credit Union•Midlothian, VA

2d•Onsite

About The Position

This individual is responsible for processing wire transfers, processing cash orders, and performing system maintenance for the internal transfer program. Also, serves as a contact for support on any EFT related issues. The role offers the ability to progress to an EFT Coordinator II role within 18 months. The company strives to provide a culture where employee development, teamwork, integrity, respect, and quality of life are the cornerstones of delivering superior member experience. They are committed to maintaining an atmosphere that promotes teamwork and continual improvement.

Requirements

High School Diploma or equivalent
Proficient computer skills (Word, Excel, Outlook, Internet)
Sound understanding of EFT related rules and regulations, relating to wires (ex. Reg. J)
Basic accounting and data entry skills
Demonstrates flexibility in adapting to change
Team player who maintains a good working relationship with employees at all levels
Demonstrates strong analytical capabilities and attention to details
Demonstrates sound judgment and decision making skills
Strong organizational and time management skills
Excellent oral communication skills, including but not limited to phone etiquette
Ability to work in a high-volume, deadline oriented environment while maintaining a high degree of speed and accuracy
Ability to work and resolve problems independently
Ability to handle multiple priorities in a timely manner

Nice To Haves

Back office operations experience with a credit union or other financial institution preferred
Wire processing experience preferred

Responsibilities

Process credit union and member wire transfers utilizing WITS wire system, FedLine Advantage, and Western Union Business Solutions (Travelex).
Identify and resolve related wire exceptions.
Perform initial balancing of all wire transfers daily.
Process cash orders for branches utilizing FedLine.
Process requested maintenance on transactions relating to VACU’s internal transfer program (this includes new set ups, changes, and cancelations).
Maintain a high level of professionalism and strong communication skills, when interacting with members, credit union employees, and agency employees, with regards to EFT related issues.
Maintain the scoring expectation set for the team, relating to call observations with Member Experience.
Assist with the opening, distribution, and processing of departmental mail.
Comply with all record retention requirements stipulated by management.
Comply with all published enterprise level policies and procedures including, but not limited to, Risk Management policies.
Complete all required, ongoing enterprise level training including, but not limited to BSA, OFAC, and Information Security.
Report all Risk Management Policy violations in accordance with policy.
Other duties may be required and assigned by the supervisor.