EDX Operations Consultant

Sun Life•Wellesley, MA

2d•Hybrid

About The Position

The Digital Operations Implementation Consultant position is a professional client interacting position, which focuses on a range of implementation activities designed to achieve a high level of customer service and satisfaction during the implementation of History and Takeover (H&T) electronic data exchange (EDX) feed with Sun Life. This position is also responsible for testing and approving production ready EDX files. The Operations Consultant requires a high level of independent judgement and decision making throughout the implementation and testing process.

Requirements

2 years’ experience working with EDX feeds between insurance carriers and Benefit Administration platforms.
2 years’ experience working with H&T EDX feeds between insurance carriers and Benefit Administration platforms.
Ability to communicate and translate IT requirements to customers.
Ability to analyze information, prioritize and solve recurring issues.
Ability to prioritize client experience during implementation.
Ability to work on multiple projects with designated timelines.
Ability to develop and manage relationships with Trading Partners.
Strong background working with History and Takeover + Absence and Disability Management services (Family and Medical Leave Act, Short Term Disability, and Long Term Disability)

Responsibilities

Research and resolve complex data exchange issues.
Test H&T EDX files with Trading Partners for new employer groups.
Support renewal cases with changes to their feed structure
Production and File Coding support for the Data Operations Specialist
Participate with the broker, policyholder, and trading partner on all status calls, including kick off calls
Managing the H&T implementation walk through calls, completing regular case follow-ups including reporting status and communicating when activities are complete or in jeopardy of being delayed.
Collaborate with Sun Life team members, the client and broker on expectation management and work effectively with all involved Sun Life and installation teams from start to finish of the new product and file feed installation.
Be the point of contact for the broker and policyholder for all feed questions during the implementation.
Ensure smooth transition to production from testing
Participate in building training content and facilitating training to our field partners and home office staff regarding our data electronic capabilities.