Educator, Front End Revenue Cycle

Rochester Regional Health

4d • $21 - $25 • Hybrid

About The Position

The Front End Revenue Cycle Educator position educates front end users on the expected standards for key deliverables including but not limited to; patient experience, quality care, fiscal responsibility and team member satisfaction. Provides ongoing education and acts as a resource for front end users. Consistently supports front end revenue cycle scorecard metrics and ensures they are met. The Educator supports the organization best practices; develops an action plan for those areas in which best practices are unable to be followed. In working with the leadership, the educator will identify areas of probable concern and opportunities for optimization either requiring request for change or a modification in workflow. Will be able to recognize and escalate inappropriate workflows in order to stop downstream complications.

Requirements

• High School Diploma or equivalent preferred
• 3 years previous experience in office operations or Patient Access operations.

Nice To Haves

• 3+ years’ experience with Care Connect or EMR, preferred
• Associate’s Degree or equivalent preferred.

Responsibilities

• Is a resource to the Ambulatory departments to answer questions and troubleshoot system problems that relate to front end revenue cycle curriculum.
• Continues to create and update educational tools to supplement Care Connect training and standard system upgrades.
• Orients new team members to standard expectations of the Access Associate Role.
• Provides classroom, or one on one support to identified team members.
• Acts as a resource for questions regarding standardized workflows.
• Tracks and documents correlations in gaps of training and workflows
• Supports best practices to help meet revenue cycle metrics scorecard.
• In collaboration with Corporate Compliance, Site Leadership and FERC/Patient Access Leadership, ensures that all regulatory procedures are followed.
• For SLH system: Is a resource to the hospital admissions, switchboard, pre-access services, and HOD departments to answer questions and troubleshoot system problems that relate to front end revenue cycle curriculum.
• The educator is an expert on standardized workflows for front end processes: Scheduling, Recalls, Wait list; Registration and Insurance verification; Point of Service Collections and Cash Handling; Referrals, Orders and Authorizations; Charge Capture and Reconciliation; In-basket management and Telephone Encounters, Switchboard Operations; HIM and Data Integrity; Switchboard operations.
• Travel to different departments a minimum of 4 days a week and work with front end staff educating standardized workflows.
• Present at classroom trainings.

Benefits

• Rochester Regional Health is an integrated health services organization serving the people of Western New York, the Finger Lakes, St. Lawrence County, and beyond. The system includes nine hospitals; primary and specialty practices, rehabilitation centers, ambulatory campuses and immediate care facilities; innovative senior services, facilities and independent housing; a wide range of behavioral health services; and Rochester Regional Health Laboratories and ACM Global Laboratories, a global leader in patient and clinical trials. It’s vision is to lead the evolution of healthcare to enable every member of the communities it serves to enjoy a better, healthier life.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED