Educator Coordinator - Sign-on Bonus Eligible!

Munson Healthcare•Traverse City, MI

1d•Onsite

About The Position

The Educator Coordinator supports Patient Access Services by performing various registration-related functions. This role provides training and support to staff in these areas, presenting a team-oriented, leadership role that promotes vision, goal-oriented direction, and creativity within work teams. The position assesses the need for, develops, and coordinates continuing education programs for the discipline, trains new hires after their New Hire Class, and educates staff on changes in their work. The Educator Coordinator develops and administers competency tests for new hires and/or existing staff, participates in the PAS System Education Committee to develop and improve educational objectives system-wide, and develops annual skills days or competencies for staff based on need. This role acts as a resource system-wide specific to their area of expertise, utilizes operation reporting to identify areas of opportunity for improvement, and uses logic, data, and reasoning for decision-making. They employ process improvement techniques, including LEAN thinking, in their daily work process, measure staff quality and productivity, and report on it to the Regional Manager and System Director, ensuring metrics perform within established parameters. The Educator Coordinator is responsible for Rejection/Denial worklists that represent errors in accounts made by registration, using these worklists to correct accounts and get them rebilled in a timely manner. They enforce staff performance expectations in accordance with departmental policy, consult with Management in matters of non-routine staffing and discipline, and act as a resource for process redesign. This role works interdepartmentally with management support to solve process issues, determines the most effective means of dealing with patients/families, physicians, and visitors with varying attitudes and problems, and assists with the resolution of inter- and intra-departmental issues. The Educator Coordinator facilitates and organizes daily staffing coverage and workflow for respective areas of responsibility, including preparation of a monthly work schedule, coordinates on-call staff for absences in the daily schedule, and covers shifts on the frontline when needed. They review bi-weekly payroll timecards, maintain assorted attendance and overtime records, and present them to management in a timely manner for signature and processing. The Educator Coordinator develops agendas and conducts staff meetings, covering all required topics, maintains attendance and minutes for meetings, and assures communication of minutes and follow-through on action assignments. They participate with the Regional Manager in interviewing and hiring for available positions, work closely with other areas of the Revenue Cycle to assure excellent billing of accounts, and participate in PAS System Leadership Meetings. The role rotates weekend call as needed/required and may assume additional departmental responsibility in the absence of the Manager.

Requirements

Bachelor’s degree in health services administration or business-related field.
Five years’ leadership experience specific to discipline.

Nice To Haves

In lieu of a degree, consideration will be given to a candidate with 5 years’ revenue cycle experience.

Responsibilities

Provide training and support of staff in registration-related functions.
Present a team-oriented, leadership role, promoting vision, goal-oriented direction and creativity within work teams.
Assess need for, develops and coordinates continuing education programs for discipline.
Trains new hires after they’ve completed their New Hire Class.
Educates staff on changes in their work.
Develops and administers competency tests for new hires and/or existing staff.
Participates in PAS System Education Committee to develop and improve educational objectives system wide.
Develops annual skills day or competencies for staff based on need.
Acts as a resource system-wide specific to area of expertise.
Utilizes operation reporting to identify areas of opportunity for improvement.
Uses logic, data and reasoning for decision making.
Uses process improvement techniques, including LEAN thinking, in daily work process.
Measure staff quality and productivity, reports on it to Regional Manager and System Director.
Ensures metrics perform within established parameters.
Is responsible for Rejection/Denial worklists that represent errors in accounts made by registration.
Enforce staff performance expectations, in accordance with departmental policy.
Consults with the Management in matters of non-routine staffing and discipline.
Acts as a resource for process redesign.
Works interdepartmentally with management support to solve process issues.
Determines most effective means of dealing with patients/family, physicians and visitors with varying attitudes and problems.
Assists with resolution of inter- and intra- departmental issues.
Facilitates and organizes daily staffing coverage and workflow for respective areas of responsibility, including preparation of a monthly work schedule.
Coordinate on-call staff when there are absences in the daily schedule, cover shifts on frontline when needed.
Reviews bi-weekly payroll timecards, maintains assorted attendance and overtime records and presents to management in a timely manner for signature and processing.
Develops agenda and conducts staff meetings, covering all required topics.
Maintains attendance and minutes for meetings.
Assures communication of minutes and follow through on action assignments.
Participates with Regional Manager interviewing and hiring for available positions.
Works closely with other areas of the Revenue Cycle to assure excellent billing of accounts.
Participates in PAS System Leadership Meetings.
Rotates weekend call as needed/required.
May assume additional departmental responsibility in the absence of the Manager.