Educational Technology Assistant

Job Details • Lafayette, LA

5d • Onsite

About The Position

South Louisiana Community College is seeking an Educational Technology Assistant to join the Academic & Student Affairs department, specifically within Academic Initiatives. This unclassified administrative/staff position focuses on supporting students in their use of academic technologies and enhancing their digital literacy. The role involves evaluating new tools, providing direct student support for various platforms including the Learning Management System (LMS), institutional email, online proctoring systems, and academic productivity tools. The assistant will also create documentation, guides, and multimedia resources, develop and deliver workshops, and troubleshoot common platform issues. Collaboration with Academic Affairs on learning loss modules and maintaining professional relationships with faculty, staff, and administrators are key aspects of the role. The position emphasizes a student-centered approach, fostering a welcoming environment, and ensuring effective communication and problem-solving.

Requirements

• Associate's degree or 1 year of relevant experience
• Experience providing direct customer service or support.
• Critical thinker and team player
• Follows all directions that align with the mission and goals of the Office of eLearning, Academic Affairs and the college at large.
• Demonstrated ability to learn new software applications, to research and attain expertise in education software applications, and to identify and independently resolve common technology problems.
• Effectively builds collaborative, transformative relationships; understands the uniqueness of self and others and creates space for diverse points of view.
• Demonstrated ability to work well on a team and to collaborate effectively across multiple organizational units or departments.
• Demonstrated ability to meet deadlines, to prioritize tasks, and to work independently in a time sensitive environment.
• Able to translate between technical and non-technical experts.
• Effective organization, follow-through, and time management.
• Accurate documentation and consistent responsiveness.
• Proactive problem-solving and willingness to learn new technologies.
• Reliable completion of assigned duties and projects.
• Effectively balances multiple student needs and priorities.
• Ensures accuracy when providing information or guidance.
• Carefully tracks student questions, progress, and outcomes.
• Avoids overlooking student concerns or incomplete responses.
• Adherence to college policies, procedures, and confidentiality standards.
• Professional conduct aligned with institutional values.
• Responsible and ethical use of technology and data.
• Commitment to access and academic integrity.
• Professional and timely communication.
• Prioritizes student needs, success, and well-being in every interaction.
• Actively seeks to understand student concerns and perspectives.
• Treats every student with respect, empathy, and professionalism.
• Follows through on commitments and ensures issues are fully resolved.
• Never leaves a student without direction, answers, or next steps.

Nice To Haves

• Bachelor's degree

Responsibilities

• Evaluate new tools and features to support student success and increase eLiteracy.
• Serve as a functional expert for student-facing academic and retention platforms.
• Provide direct, student-centered support to build digital literacy and eLearning readiness.
• Assist students with effective use of the LMS, institutional email, online proctoring systems, and academic productivity tools.
• Support students in using note-taking, study card/flashcard, and time-management software to improve learning outcomes.
• Support students in using third-party platforms (e.g., Cengage, Hawkes, Mymathlab).
• Troubleshoot common platform issues impacting coursework.
• Create clear documentation, guides, and multimedia resources for student self-service support to improve student success in courses.
• Develop and deliver workshops, tutorials, and orientations related to academic platforms and eLiteracy.
• Answer student tickets for all academic platforms.
• Collaborate with Academic Affairs on learning loss modules.
• Participate in campus and student-facing activities to increase visibility and encourage technology engagement.
• Innovate to increase student engagement with training, workshops, and developed content.

Benefits

• Retirement
• Multiple medical insurance options
• Supplemental insurances (dental, term life, disability, accident, vision, etc.)
• Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses)
• Holidays (14 per year, typically includes longer break at Christmas)
• Generous annual (vacation) and sick leave benefits
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree