Educational Services Family Advisor

"ASC"•Fullerton, CA

3d•Hybrid

About The Position

Gaining Early Awareness and Readiness for Undergraduate Programs (GEAR UP) strives to increase the number of students who enter and succeed in postsecondary education. Under the supervision of an assigned GEAR UP Coordinator, the Educational Services Family Advisor will work with parents/guardians and families of participant students. The primary role of the Family Services Advisor is to collaborate with GEAR UP Staff and personnel of our partner institutions to assist in discussing postsecondary education opportunities through the implementation of comprehensive services and activities detailed in grant objectives. Target assignment(s) and work location subject to change based on program needs, per the discretion of the GEAR UP Director. Based on program needs, this position may require working out of various locations, including the CSUF campus, GEAR UP partner schools, or other locations. Please be aware that funding for this position is awarded through a Grant/Contract over a specified period. Employment for this position beyond current Grant/Contract funding is contingent upon continued funding or new Grant/Contract.

Requirements

Ability to commit to a full school-year position
Ability to work with minimum supervision, both independently and with others
Ability to work effectively with various members of professional academic communities
Ability to clearly relay information
Possess excellent oral, written, and interpersonal communication skills
Be sensitive to participants of diverse ethnic, racial, and economic backgrounds
Demonstrate sound decision-making skills
Demonstrate ability to react flexibly to new situations
Proficiency in using Microsoft Office and Google applications
Strong organizational skills, attention to detail, and effective time management skills
Have reliable transportation to/from assigned school site(s) and CSUF
Successfully pass fingerprinting and background check process

Nice To Haves

Previous volunteer or work experience with GEAR UP or other educational organization(s)
Previous volunteer or work experience with GEAR UP or a similar organization
Experience supporting parents/guardians and families
Current enrollment in a postsecondary educational program
Bilingual skills (written and verbal) in English and Spanish, or Vietnamese

Responsibilities

Facilitate conversations via in-person and over the phone as a guide and coach to assist the families in preparing for postsecondary education plans
Ensure high-quality delivery of support services for participants
Utilize systems to ensure accurate and reliable tracking of all services
Accurately track the documentation of assigned caseload
Analyze and keep track of family’s understanding of student's academic standing, participation in GEAR UP services, and low engagement
Independently research innovative and engaging activities to incorporate into services that will increase family engagement
Support with the planning and implementation of programs and activities that include family workshops, field trips, and events
Build rapport with school site personnel, partners, and participants
Perform outreach services such as tabling, phone calls, emails, presentations, etc., that will increase engagement
Perform general clerical responsibilities, including but not limited to accurate record keeping, filing, and data entry of sensitive information
Support with the creation of content and curriculum
Maintain ongoing communication with directors and supervisors regarding the status, challenges, opportunities, and potential referrals of participants to other appropriate resources
Attend staff meetings and staff development sessions