Educational Concierge

Innovative Network of Knowledge • San Antonio, TX

3d • Remote

About The Position

Innovative Network of Knowledge is a dynamic and rapidly growing virtual company in an emerging space of innovation in education. Our passion is to change education forever for the K-12 students (online) we serve. We are changing the way children learn and apply knowledge in the real world. Through our Project Based approach, supported by personal Educational Concierges, we strengthen the whole child through their educational experience. Through synchronous and asynchronous opportunities, co-teaching, and workshop labs, our students are immersed and challenged in a way not experienced in today’s educational landscape. In addition, staff and students will take part in weekly programs that promote character and citizenship opportunities to grow not only as a school but also as a community at large. We guarantee that you and your child become part of our family and will be engaged, excited, and prepared for college, career, and life. Wellspring Global Academy is seeking an enthusiastic, proactive, and creative Educational Concierge to provide white-glove support to students and their families throughout their entire educational journey with us. The Educational Concierge will serve as the primary point of contact (POC) for a caseload of students and families, offering personalized guidance, support, and advocacy. This role is integral to ensuring students have a smooth, successful, and engaging academic experience, with the ultimate goal of helping students thrive in their academic and personal growth.

Requirements

• Bachelors Degree in Education, Organizational Leadership, Business or related field
• Perform duties defined as work which is predominantly intellectual in character, and which includes work requiring the consistent exercise of discretion and judgment
• A passion for education and helping students succeed, with a genuine commitment to creating a positive and supportive experience for families.
• Advanced knowledge of the education landscape and schooling systems to guide students to a successful online learning experience.
• Strong communication and interpersonal skills, with the ability to engage and build rapport with students, parents, and internal teams.
• Highly organized with the ability to manage a caseload of students and families effectively, prioritizing tasks and following through on commitments.
• Creative and solution-oriented mindset, with the ability to think outside the box to address challenges and create customized support strategies.
• Ability to work independently while collaborating effectively with a remote team.
• Strong problem-solving skills and a demonstrated ability to provide personalized, empathetic support.
• Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Nice To Haves

• Experience in customer service, student services, or educational support roles preferred, particularly in an online or remote learning environment.
• Familiarity with online learning platforms and educational technology is a plus.

Responsibilities

• Conduct personalized orientation sessions before the student officially starts, ensuring a smooth transition into Wellspring Global Academy.
• Provide guidance on course options, navigating the online platform, and ensuring all necessary materials and resources are in place for a successful start.
• Simplify and guide families through the onboarding process, addressing any questions and making sure all requirements are met for a seamless entry into the academy.
• Work with families and students to design a tailored academic path that aligns with the student’s strengths, interests, and future goals.
• Provide ongoing academic guidance, regular check-ins, and recommend resources to help students stay on track and engaged throughout their coursework.
• Track students' progress, offering proactive support and intervention when needed to ensure academic success.
• Act as the main point of contact for the student and their family for the duration of their time at Wellspring, ensuring they feel supported and heard.
• Serve as an advocate for the student’s needs, collaborating with instructors, counselors, and other staff members to ensure a holistic approach to the student’s education.
• Build and maintain strong, positive relationships with families to foster a sense of community and trust.
• Encourage family involvement and engagement, organizing events, virtual meetings, or check-ins to keep families informed and connected with their child’s educational journey.
• Continuously develop and implement creative solutions to enhance student engagement, academic performance, and family satisfaction.
• Identify and address any challenges faced by the student or family, thinking creatively to provide solutions that cater to each unique situation.
• Offer tailored recommendations to families for extracurricular activities, academic enrichment, and social development that align with the student’s interests and aspirations.
• Organize and facilitate ongoing engagement opportunities for students and families to stay connected and involved in the Wellspring Global Academy community.
• Provide consistent follow-up and support throughout the academic year to ensure continued student and parent engagement.
• Monitor student well-being and academic satisfaction, providing encouragement and positive reinforcement as needed.
• Work closely with the admissions, academic, and student success teams to ensure a seamless and integrated experience for the student and family.
• Share insights and feedback with the team to continuously improve services and the overall Wellspring experience.
• Maintain accurate records of student progress, interactions, and communications in the CRM system.

Benefits

• Company provided laptop
• Educational Concierge: Every family has access to a dedicated Educational Concierge to assist with enrollment, course planning and ongoing academic guidance, ensuring each student finds their unique path to success.
• Goal-Oriented Tracking: We help students set meaningful milestones and track their progress, encouraging achievement and celebrating every accomplishment along the way.
• Community-Focused Learning: Our programs are structured to foster collaboration and connection, building confidence and social skills even within a virtual setting.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level