Educational Case Manager

Tutor Me Education•Toronto, ON

13d•Remote

About The Position

The Educational Case Manager is integral to the success of Tutor Me Education by doing intakes with families/students, ,coordinating instructors, tracking student progress, and providing quality customer service Actively support Tutor Me Education Regional Operations Provide outstanding academic services to students and their families Operate seamlessly in a virtual operating environment Maintain Tutor Me Education operating standards including people, financial, and academic standards Ensure delivery of programs and initiatives for our students and school district partners Meet operational excellence standards Provide virtual administrative support to Regional Operations including answering phones, managing daily business data, and creating/ managing schedules with students and teachers Manage class schedules to effectively staff sessions and meet company efficiency and usage targets Manage virtual tutoring sessions Monitor all students’ academic progress Help ensure flawless execution of programs and initiatives Manage your own time in compliance with company and regulatory requirements Conduct conferences with partner program directors to review progress, adjust academic plans, and renew enrollments Other responsibilities – as required by the business Relish building relationships with students and their families Dedicated to meeting the expectations and requirements of internal and external customers Fosters an environment of open communication with students and parents to ensure positive and effective conflict resolution

Requirements

Clear and excellent English communication skills
Technology skills
Organization skills
Time management, planning, and prioritization
Ability to organize and manage multiple responsibilities successfully
Exhibits professional and approachable demeanor
Ability to prioritize and focus on key objectives, which may change from month to month
Effective communications both in virtual environments
Proficient in using all communication media including in person, phone, and video
Ability to build engagement and trust in virtual relationships, whether with customers or with team members
Works Well With Others
Learning agility – able to adapt to changes in work environment by changing behaviors as required
Able to acquire new skills as required
Ability to engage, manage and grow virtual relationships with customers, employees, and business partners (e.g. local schools)
Ability to manage remote teachers
Ability to work independently
High tolerance for ambiguity
Bachelor’s Degree required
2-3 years progressive career growth
Experience working in a virtual operations and team environment
Proficient in Microsoft Office and Google applications

Nice To Haves

Bilingual in English and Spanish beneficial

Responsibilities

Doing intakes with families/students
Coordinating instructors
Tracking student progress
Providing quality customer service
Actively support Tutor Me Education Regional Operations
Provide outstanding academic services to students and their families
Operate seamlessly in a virtual operating environment
Maintain Tutor Me Education operating standards including people, financial, and academic standards
Ensure delivery of programs and initiatives for our students and school district partners
Meet operational excellence standards
Provide virtual administrative support to Regional Operations including answering phones, managing daily business data, and creating/ managing schedules with students and teachers
Manage class schedules to effectively staff sessions and meet company efficiency and usage targets
Manage virtual tutoring sessions
Monitor all students’ academic progress
Help ensure flawless execution of programs and initiatives
Manage your own time in compliance with company and regulatory requirements
Conduct conferences with partner program directors to review progress, adjust academic plans, and renew enrollments
Other responsibilities – as required by the business
Relish building relationships with students and their families
Dedicated to meeting the expectations and requirements of internal and external customers
Fosters an environment of open communication with students and parents to ensure positive and effective conflict resolution