Educational Assistant, Child & Youth Care Program

Bow Valley College • Calgary, AB

1d

About The Position

The School of Community Studies is seeking a student-centered and collaborative Educational Assistant (EA) who is passionate about supporting adult learners and creating exceptional educational experiences. Reporting to the Associate Dean, the Educational Assistant works closely with students and instructors to provide academic, classroom, and operational support across a variety of programs and courses. This role plays an important part in fostering an inclusive, engaging, and supportive learning environment for students studying in-person, virtually, or across multiple locations. The successful candidate will help students navigate their learning journey, provide classroom and technical support, and work collaboratively with instructors and support teams to promote student success and achievement. The ideal candidate is adaptable, organized, and committed to supporting learners from diverse cultural, educational, and language backgrounds. This is an excellent opportunity for someone who enjoys meaningful student interaction, collaborative teamwork, and contributing to a positive and dynamic post-secondary environment.

Requirements

• Minimum two years of experience working with adult students
• Applicable experience related to the position
• Fluent in spoken and written English
• Ability to work independently and collaboratively within a team environment
• Strong organizational, presentation, and time-management skills
• Ability to interact in a friendly, patient, and respectful manner with students from diverse cultural backgrounds, ages, gender identities, English language proficiency levels, and accommodation needs
• Ability to travel

Nice To Haves

• Post-secondary diploma (preference for Child & Youth Care diploma learning). Consideration may be given to Educational Assistant certificate with extensive experience in related professions.
• Experience supporting adult learners across a range of academic and language proficiency levels, including English language learners and students with interrupted formal education
• Experience working with culturally diverse populations, Indigenous communities, and/or community-based program delivery
• Strong understanding of diverse learning styles and student support needs, including the ability to adapt communication and instructional approaches to support comprehension and engagement
• Demonstrated ability to coach, encourage, and empower students through active listening, problem-solving, critical thinking support, and constructive feedback
• Education or training in cross-cultural communication and inclusive learning practices

Responsibilities

• Support Instruction and Student Learning: Plays a key role in supporting both students and instructors to create a positive, engaging, and inclusive learning environment. Assists with classroom and course management activities in both in-person and virtual settings, helping to ensure students remain actively engaged in the learning process regardless of delivery mode or location. Provides direct educational support to students who may require assistance working through course materials, navigating technology, or building confidence in their academic skills. Collaborates with instructors to facilitate classroom and breakout room activities, support student participation, and help ensure student growth and achievement remain appropriate to the language level, subject area, and program requirements. Ongoing communication with instructors regarding student progress, needs, and classroom dynamics is an important part of the role, as is modeling positive academic attitudes and behaviors that contribute to student success.
• Provide Student Resources and Academic Support: Acts as an accessible and supportive resource for students by helping connect them with the tools, services, and supports they need to succeed academically and personally. Assists in identifying, adapting, and creating learning resources that accommodate diverse educational backgrounds, learning styles, and support needs. Works closely with Student Success and other support teams to help coordinate referrals and academic accommodations, including Individual Accommodation Plans (IAPs). Fosters a welcoming and supportive environment, helping students feel confident accessing resources both within the college and the broader community.
• Support Operational Requirements: Contributes to the effective day-to-day operations of the School by supporting examination processes and assisting with team coordination activities. This includes invigilating exams in accordance with established procedures, responding to student questions during examinations, managing examination materials, and documenting or escalating irregularities as required. Supports students during examinations by supervising learners outside examination rooms when necessary and ensuring exam protocols are consistently followed. Collaborates with fellow EAs and leadership teams to support New Student Orientation activities and assist with the development of term-based work coverage schedules that support operational needs across programs.
• Contribute to Team and Organizational Effectiveness: Demonstrates professionalism, accountability, and a commitment to continuous improvement. Requires strong organizational and time-management skills to effectively balance priorities, meet deadlines, and maintain accurate documentation and task tracking. Stays current with reference materials, student support resources, and institutional processes to better support learners and instructional teams. Participation in college, department, and team meetings is expected, along with a collaborative approach to supporting colleagues and contributing to a positive and student-focused learning environment.

What This Job Offers

• Career Level: Entry Level
• Education Level: Associate degree