Educational Aide, Digital Media and Graphic Design Technology

Santa Fe College Employees • Gainesville, FL

2d • Onsite

About The Position

The Educational Aide for Digital Media and Graphic Design Technology supports and assists faculty, staff, visitors, and students in the Fine Arts Department. This role provides a professional, helpful, and welcoming atmosphere by greeting, responding to, and directing visitors in-person and over the phone. The aide distributes mail and office supplies, operates and maintains the copier/printer, and accepts, screens, and routes telephone calls. They provide administrative support to faculty and staff, perform duties consistent with the functions of Digital Media and Graphic Design Technology, and strictly honor the privacy and security of student records and other sensitive information in compliance with state, federal, and college regulations, policies, and procedures. The position requires adherence to all published College Rules, procedures, guidelines, and laws/regulations governing public employees, including those related to document retention and destruction, FERPA, and confidentiality. Service excellence through courteous, informed, accessible, and professional engagement is expected, along with performing other duties as assigned.

Requirements

• Must be a currently enrolled Santa Fe College student, in good academic standing, taking six (6) or more credit hours.
• Must maintain a 2.5 GPA.
• Ability to work successfully in a multi-cultural environment.
• Adaptability to Change – able to be flexible and supportive, able to positively and proactively assimilate change in rapid growth environment.
• Communication – able to effectively communicate in a professional, diplomatic, empathetic, and tactful manner using preferred method and level as applicable to the job.
• Customer Service – ability to respond promptly and courteously to all questions from students and faculty, demonstrating patience and persistence when helping students with little or no computer skills.
• Ethics – able to demonstrate integrity, professionalism, civility, and a high degree of ethics in all job-related actions.
• Organization & Time Management – able to plan, schedule, and organize tasks related to the job to achieve goals within or ahead of established time frames.
• Problem Solving – proven skills in identifying issues, determining their cause, developing creative solutions, and following through with implementing resolutions.
• Detail Oriented - Proven accuracy and attention to detail.
• Multi-task - Ability to expeditiously organize, coordinate, manage, prioritize, and perform multiple tasks simultaneously to swiftly assess a situation, determine a logical course of action, and apply the appropriate response.

Responsibilities

• Provides a professional, helpful, and welcoming atmosphere by greeting, responding to, and directing visitors in-person and over the phone.
• Distributes mail and office supplies and operates and maintains copier/printer.
• Accepts, screens, and routes telephone calls concerning activities and operations of the office, directing inquiries as appropriate and/or providing information.
• Provides administrative support to the faculty and other staff members.
• Performs duties consistent with the functions of Digital Media and Graphic Design Technology.
• Strictly honors the privacy and security of student records and other sensitive information according to appropriate state, federal and college regulations, policies, and procedures.
• Complies with all published College Rules, procedures, guidelines, and laws/regulations governing public employees, including but not limited to those related to document retention and destruction, FERPA, and confidentiality.
• Provides service excellence through courteous, informed, accessible, and professional engagement.
• Performs other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed