Educational Account Specialist
The Guitar Center Company•Frederick, MD
•Onsite
About The Position
The purpose of this job is to support the Commercial Accounts management team in providing the best possible customer service to the Educational Representatives, Regional Managers, and all others we interact with regarding our commercial account customers.
Requirements
- High School Diploma or GED required.
- 2 – 4 years of relevant work experience (in addition to degree or years of previous experience)
- Intermediate proficiency with the Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
- Must be able to work independently, prioritize and manage tasks.
- Excellent written and verbal skills.
- Detail oriented.
- Standard office and computer equipment including MS Office software.
- Develops relationships with external vendors with frequent interaction with relevant internal department
Nice To Haves
- Bachelor's Degree in Accounting preferred.
Responsibilities
- Receives incoming calls from customers, educational representatives and managers in the field.
- Researches issues brought to light whether they are from questions, faxes, or emails etc.
- Participates in mail processing on a weekly basis.
- Reconciles sales orders entered by our educational buyers, if a problem arises that needs rectified
- Processes billing for the department.
- Researches and processes incoming repair tickets for an assigned area.
- Conducts collections activity for any invoices/accounts in their assigned areas or at any time needed during conversations or calls with our customers or educational representatives
Benefits
- Equal Opportunity Employer
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
