Education Walking Tour Guide - Part Time - San Diego Zoo Safari Park

San Diego Zoo Wildlife Alliance•Escondido, CA

2d•$27•Onsite

About The Position

The Walking Tour Guide will support the San Diego Zoo Wildlife Alliance's vision of creating a world where all life thrives, by leading premium experiences throughout the San Diego Zoo Safari Park. The Walking Tour Guide will uphold high guest service and safety standards, while sharing impactful conservation stories that inspire our guests to make a difference for wildlife. The Walking Tour Guide is expected to engage with guests in front of various wildlife habitats or during guided walking tours. This position may require early morning or late-night shifts. This position reports to the Education Supervisor. The Walking Tour Guide's primary responsibilities are to comply with all safety rules and procedures during daily operation, to serve as Storytellers to Safari Parks guests, and to provide high quality guest service to all Safari Park guests. The Walking Tour Guide consistently demonstrates a desire and ability to engage in positive relationships with internal and external customers as a representative of the SDZWA.

Requirements

Must be 18 years of age
Knowledge of the layout of the Zoo or Safari Park
Knowledge of wildlife natural history and SDZWA conservation stories
Knowledge of organizational policies, rules and practices
Ability to communicate clear and concise information to large groups
Ability to practice effective guest management strategies
Ability to monitor 2-way radio and park sounds
Ability to understand and communicate instructions and directions
Ability to handle physical, medical and mechanical emergencies
Ability to perform the essential functions and representative duties listed

Nice To Haves

Experience teaching children (K-12) in an informal or formal educational setting
Ability to engage and interact with groups varying in size
Ability to learn and implement life science curriculum content for audiences of all ages

Responsibilities

Comply with all safety rules and procedures during daily operation
Serve as Storytellers to Safari Parks guests
Provide high quality guest service to all Safari Park guests
Consistently demonstrates a desire and ability to engage in positive relationships with internal and external customers as a representative of the SDZWA
Connects with guests on paths, walkways and behind-the-scenes areas in front of or within various wildlife spaces while on foot in all weather conditions
Showcases the San Diego Zoo Wildlife Alliance as a conservation leader by presenting a positive, friendly and outgoing image while conducting multiple tours daily in a safe and timely manner and monitoring 2-way radio communication
Follows all safety standards, behind-the-scenes protocols, biosecurity measures and reports issues in a timely manner
Creates authentic and meaningful connections with guests, while sharing SDZWA conservation stories and wildlife natural history ensuring all tour requirements are met
Assists with checking in guests, managing crowds and practice effective guest management strategies
Conducts special tours, VIP tours and PR tours as required
Responds and provides support in emergency situations