Education & Training Specialist, Internal Training, Global Support

Clinisys•Morrisville, NC

83d•$60,000 - $75,000•Hybrid

About The Position

The Education & Training Specialist II, Internal Training, Global Support, will design, deliver, and continuously improve employee onboarding and training programs to prepare employees to perform roles effectively. Working closely with technical subject matter experts and cross-functional stakeholders, this position develops and facilitates engaging learning solutions that incorporate self-directed, facilitated, and blended learning experiences grounded in Adult Learning Theory. This role serves as a trusted learning and workforce readiness partner across the organization, advising on, developing, and coordinating learning and development initiatives that drive knowledge mastery, operational readiness, and long-term professional growth. This role partners cross-functionally to build role-based curricula, maintain training content, and develop ongoing learning opportunities aligned with evolving business needs, products, services, and processes. This is an in-office role, currently 3 days a week in-office, based in Raleigh, NC.

Requirements

Bachelor's Degree in Education, Communication, Instructional Design, Business Administration, Science, or related discipline.
3+ years of experience in training, learning and development, instructional design, or related field.
Demonstrated experience designing, developing, facilitating, and evaluating synchronous and asynchronous role-based learning programs, curricula, and assessments for adult learners.
Demonstrated experience facilitating instructor-led, virtual instructor-led, and blended learning programs for technical and business audiences.
Demonstrated experience independently leading learning initiatives through the full instructional design lifecycle, incl. analysis, design, development, implementation, and evaluation (ADDIE).
Experience collaborating with subject matter experts and cross-functional stakeholders to identify learning needs and develop effective training solutions.
Experience conducting learning needs analyses, knowledge gap assessments, and performance evaluations to identify and prioritize training solutions.
Experience managing learning management systems (LMS) or eLearning platforms.
Proficiency in Microsoft tools, including PowerPoint, Excel, Teams, and SharePoint.
Proficiency in eLearning tools (e.g., Articulate Rise and Storyline, Adobe Captivate, or Camtasia).
Ability to use AI-assisted tools for content creation, instructional design, or productivity workflows.
Ability to evaluate AI-generated outputs for accuracy and brand alignment.
Curiosity and willingness to adopt new digital tools and workflows.
Strong instructional design, facilitation, writing, editing, and communication skills with the ability to translate complex technical concepts into learner-focused content.
Strong interpersonal, stakeholder management, consulting, and relationship-building skills.
Strong project management and organizational skills with the ability to manage multiple initiatives, timelines, priorities, and deliverables.
Ability to conduct learning needs analyses, identify performance gaps, and recommend effective learning solutions.
Strong technical aptitude and ability to learn, apply, and support new learning technologies, platforms, and processes.
Commitment to continuous learning and staying current on instructional design trends, AI-enabled learning tools, and learning and development best practices.
Ability to influence stakeholders and provide consultative recommendations regarding learning strategies, instructional approaches, and workforce readiness initiatives.

Nice To Haves

Professional certifications in learning and development, instructional design, training delivery, human resources, or related disciplines (e.g., ATD CPTD, APTD, SHRM, HRCI, CTT+).
Experience leveraging learning analytics to drive program improvements, workforce readiness, and business decisions.
Knowledge of emerging learning and development trends, including social learning, AI-assisted learning, informal learning, gamification, mobile learning, and knowledge retention strategies.
Experience in the laboratory, LIMS/LIS, or healthcare information systems industry.
Experience supporting software, SaaS, technical support, or customer support enablement orgs.
Experience working in technical support environments and support platforms (e.g., ServiceNow).

Responsibilities

Partner with Global Support leadership and technical subject matter experts to develop onboarding, role-based learning paths, product training, technical readiness programs, and workforce readiness initiatives that support employee effectiveness and customer outcomes.
Create and maintain learning content that supports product knowledge, troubleshooting, customer service skills, case management procedures, escalation workflows, platform adoption, and readiness for product releases, enhancements, support processes, and organizational changes.
Leverage support metrics, quality findings, customer experience insights, learner feedback, and recurring support trends to identify knowledge gaps, prioritize training initiatives, and improve operational performance.
Design, implement, and continuously improve onboarding programs, role-based curricula, employee development pathways, and learning roadmaps aligned with organizational priorities, workforce planning, and long-term growth objectives.
Identify emerging learning needs and develop scalable training solutions that support evolving business requirements, product changes, process improvements, and organizational readiness.
Design, develop, and maintain engaging learning solutions including eLearning, facilitated experiences, assessments, proficiency validations, job aids, reference materials, multimedia assets, and performance support resources using instructional design best practices and adult learning principles.
Facilitate engaging instructor-led, virtual, and blended learning experiences that promote learner participation, knowledge transfer, skill development, and performance improvement.
Manage learning delivery methods, technologies, and logistics to ensure an effective and seamless learner experience.
Leverage AI-powered tools and learning technologies to accelerate content development, enhance training delivery, improve learning engagement, and support knowledge retention, skill development, and workforce readiness.
Utilize AI-enabled analytics and insights to identify skills gaps, recommend targeted development opportunities, improve curriculum effectiveness, optimize training strategies, and support data-driven learning decisions.
Develop and apply repeatable AI-assisted workflows to improve efficiency, consistency, and overall learning content quality and training effectiveness.
Apply AI tools responsibly, ensuring compliance with organizational, regulatory, and data privacy standards, and accuracy, quality, and appropriateness of generated content.
Test, adopt, and support the integration of AI tools into learning design, content development, and training delivery workflows, and share learnings and best practices with the team.
Ensure consistency between AI-generated outputs and Clinisys learning standards, content governance requirements, and brand guidelines.
Partner with subject matter experts, leaders, and cross-functional stakeholders to identify learning needs, recommend instructional strategies, and develop effective workforce readiness and performance improvement solutions.
Serve as a trusted learning consultant by providing recommendations on instructional approaches, content strategies, and development plans aligned with organizational goals.
Manage learning content, curricula, and resources within enterprise learning systems and repositories, ensuring materials remain accurate, accessible, current, compliant, and aligned with knowledge management practices.
Coordinate learning operations, reporting, curriculum administration, workforce readiness activities, and adoption efforts supporting new products, services, processes, technologies, and organizational changes.
Advise business stakeholders on workforce readiness strategies, learning priorities, and performance improvement initiatives.
Develop and analyze training metrics, readiness reports, assessments, and learning analytics to evaluate program effectiveness, identify knowledge gaps, measure workforce readiness, and drive continuous improvement.
Ensure all learning materials, assessments, and curricula comply with Clinisys instructional design standards, quality requirements, brand guidelines, and workforce readiness objectives.
Ensure training content follows established review processes and complies with QARA requirements, FDA Quality System Regulations (QSR), ISO 13485, and other applicable regulatory standards.
Maintain training assets, materials, and supporting resources within approved repositories and LMS, ensuring proper organization, version control, accessibility, and governance.