Air Force Instructor Air Force Academy (For Air Force Veterans)

InfiniSource Consulting Solutions•Star, SD

13h•Hybrid

About The Position

INFINISOURCE CONSULTING SOLUTIONS (ICS) is seeking an Education Technician Assistant to support the U.S. Air Force Eaker Center's Air Force Civilian Associate Degree Program (CADP). This program focuses on providing foundational leadership, management, behavioral, and air power development for Air Force civilians. The CADP program is administered by the Ira C. Eaker Center for Leadership Development through the Civilian Leadership Development School (CLDS), which provides civilian undergraduate and professional continuing education and workforce development integrated with the Total Force.

Requirements

Bachelor’s Degree
Minimum of 2 years educational administrative experience working in secondary, post-secondary schools/universities in areas such as registrar, student advising or other similar student support offices responsible for maintaining/updating academic student records and providing customer service to both students and faculty
Air Force civilian or Air Force military experience
Proficient with Microsoft Office Suite, Canvas Learning Management System, and any school or university Student Information Systems
Strong written and oral communications skills
Excellent organizational and interpersonal skills
Demonstrated excellence in attendance and punctuality
Must be able to speak, read, write, and understand English.
Ability to read, comprehend and explain instructions, letters, memos, emails, and correspondence.
Ability to effectively respond, communicate and present information to senior management, contracting officials, clients, and other employees.
Ability to organize work, define and solve problems, establish, and manage priorities, collect data, establish facts, and draw valid conclusions based on facts.
Must have US Air Force experience in the last 7 years
Must have Master degree in leadership

Responsibilities

Provide administrative support to the Air Force Civilian Associate Degree Program (CADP).
Coordinate and integrate multiple functions related to student support processes, correspondence, and liaison with students, internal, and external organizations.
Answer phone calls, manage organizational email boxes, and respond appropriately.
Take meeting notes, make appointments, and schedule meetings as needed.
Act as a liaison with the AU library and other AF or AU research/library venues for course instructors, staff, and students.
Coordinate IT issues for access and/or identify research publications useful for instructors and students.
Coordinate the reception and ongoing interaction of proposed students into the program, including initial program registration, course registrations, disenrollments, withdrawals, completions, and program graduation.
Register students into AU registration systems, course, and learning content management systems.
Ensure each student is attached to the CADP education goal in AFVEC/AFAEMS and that a generic academic advising plan/sheet is uploaded into AU Registrar system/s and Air Force Virtual Education Center (AFVEC).
Prepare and complete administrative documents, forms, and tracking sheets to process student actions, including transferring credit, tracking student progress, informing students of status, and validating program completion.
Provide monthly statistics covering enrollments, drops, and course completions status by each course and graduations by class year to the Chief, Student Services.
Graduate students by processing their names for insertion in AU Registrar systems and civilian personnel data system.
Serve as the first-line customer service for all student questions and requests.
Develop and update frequently asked questions and how-to sheets for earning management systems.
Track student progress within the program.
Register students for appropriate courses no later than one week prior to the class start date.
Send emails to students welcoming them to the program and/or upcoming registered courses and notifying them of course requirements.
Ensure students have all required log-ons, passwords, account accesses, and websites necessary to participate in the program/course.
Ensure students receive accurate information regarding class start/access at least one week prior to class start date.
Be the focal point of student questions regarding access to the learning management systems.
Provide first-line basic tech support for students encountering difficulties accessing online learning management systems, including password resets, directing to how-to guides, and elevating issues out of AU control.