Education Team Operations Coordinator

Immigrant Legal Resource Center • San Francisco, CA

3d • Hybrid

About The Position

The Immigrant Legal Resource Center (ILRC) is seeking a full-time Education Team Operations Coordinator to work in our San Francisco office. The Education Team Operations Coordinator will report to the Training Manager. This is a full-time, non-exempt position. This is a bargaining unit position represented by the National Legal Services Workers (NOLSW), Local 2320. The ILRC currently has a hybrid work model that requires two in-office days per week for employees based in our San Francisco office. Additionally, this position may require the employee to spend approximately 5 - 10 % of their time traveling.

Who We Are
The ILRC is a leading immigrant rights organization headquartered in San Francisco with staff in Washington, D.C., Texas, Southern California, the Central Valley of California, and Washington state. Since 1979, our mission has been to educate, support, and empower immigrants, community organizations, and legal practitioners to build a more just, inclusive, and democratic society. Our team is passionate, collaborative, and committed to equity and innovation in all we do. Additional information about our organizational values is available here.

The Opportunity
The Immigrant Legal Resource Center hosts in-person and online training events for immigration practitioners, advocates, and community members and publishes expert immigration law practice manuals for new and experienced legal practitioners. This position will play an integral part in supporting the production and promotion of training events, publications, and other written resources. The Education Team Operations Coordinator supports the ILRC’s educational mission and plays a key coordination and logistical role in helping to carry out current and long-term strategies to uplift the organization’s capacity-building resources. As a member of the Education Team, this individual will support the current and long-term strategies within established internal structures to support the ILRC’s product offerings, including publications, seminars, webinars, recorded webinars, and technical assistance consultations.

Requirements

• A minimum of two years of administrative experience, including the ability to manage logistics for training events and conferences
• Excellent communication and organizational skills
• Excellent problem-solving skills and ability to identify and communicate potential risks
• Reliable, punctual, accountable, and a good communicator
• Demonstrated ability to work collaboratively as part of team, to be flexible and learn new skills quickly
• Keen attention to detail and ability to ensure accuracy, strong project management skills, and the ability to meet deadlines
• Flexibility, adaptability, and the ability to anticipate needs, prioritize, and juggle multiple projects at once
• Ability to work cooperatively with ILRC staff attorneys, administrative staff, Board, ILRC customers and vendors, and other ILRC stakeholders
• Ability to travel locally and domestically throughout the year as needed

Nice To Haves

• Excellent computer skills including Microsoft Office 365, Zoom Webinar, Slack, and other platforms as needed
• Cultural awareness and intercultural understanding working with diverse communities
• An interest in immigration law and supporting the immigrant rights movement is a plus

Responsibilities

• Support ILRC attorney presenters and guest presenters with in-person training events, online webinars, and other training needs
• Research and secure venue space for in-person training events. This includes finalizing contracts, securing venue liability insurance if, ordering A/V equipment, catering, and printing and shipping materials to venues, along with other logistical responsibilities
• Coordinate all logistical aspects of in-person training programs, including on-site registration, vendor management, and customer service
• Act as the point of contact for all vendors, including facility rentals, printers, caterers, and others
• Manage registration and communicate with attendees and presenters prior to and during training events
• Manage the entire process of editing PowerPoint presentations and other materials/handouts provided by internal and guest presenters
• Manage California and Texas CLE credits by distributing certificates, uploading attendance records to CA and TX State Bar portals, and responding to customer inquiries. At times, this may also involve applying for MCLE credit from the Texas State Bar Association
• Manage Zoom Webinar online trainings. Provide support to internal and external presenters with technology issues
• Distribute links to internal presenters to share with their stakeholders
• Edit recordings of online trainings and upload final products to the ILRC website
• Create Surveys for webinars and send survey and Q&A log data to attorneys post-webinar
• Track expenses and submit receipts to reconcile expenses
• Submit reporting details via ILRC’s 2TF system
• Build existing list of potential venues by region with detailed information, including venue contacts, current venue costs, capacities, a/v capabilities, food & beverage
• Support creation of additional resources for attorneys to increase training planning efficiency
• Support management of communications and respond to customer service inquiries/distribute MCLE certificates to people who make requests
• Format ILRC practice advisories
• Act as backup to the Document Formatter during busy time periods
• Support the Document Formatter by acting as backup for formatting manual chapters, appendices, and other content
• Create SharePoint folders and planning documents to support attorneys in updating ILRC manuals
• Provide support for attorneys to meet short notice needs related to legal updates or policy changes. This could include creating PowerPoint presentations, managing registration, creating an email announcement, formatting documents, managing online training, etc.
• Support Education Team members with additional administrative tasks as needed
• Participate in Education Team and Training Team meetings
• Create and manage Education Team folders on our SharePoint site, as requested

Benefits

• medical/dental/vision insurance
• Employee Assistance Program (EAP) sessions
• a flexible spending account for medical and dependent care
• vacation
• sick leave
• retirement plan contribution upon fulfillment of eligibility
• annual professional development stipend of $2,500
• annual wellness stipend of $2,500 (from 2024 – 2027)
• sabbatical program: employees are eligible to apply for an 8-week sabbatical after five years of service and a 12-week sabbatical after ten years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed