Education Systems Coordinator
About The Position
Serves a primary role in the support of software applications and/or modules across the Education Shield. A variety of technologies are supported, including vendor delivered, SaaS, and in-house developed solutions. Education Systems Coordinator provides initial support contact for problems, how-to’s, and advice with Education systems by answering the phone, responding to emails within a shared mailbox, and processing tickets within the Mayo Clinic ticketing system. Regularly reviews and maintains support documentation of Education systems. Must have the ability to explain basic concepts or procedures in a clear, concise, and easy to understand manner for a diverse customer base who utilize a wide variety of applications. Requires a strong aptitude for learning new applications supported within the Education Technology Center. Works with internal staff Enterprise-wide and with external customers from around the world. Acts as a mentor to coach and support interns who rotate through the Education Technology Center. Must be self-motivated and able to prioritize day to day and project work. The Education Systems Coordinator escalates complex system issues to the Education Application Analyst.
Requirements
- Strong aptitude for learning new applications supported within the Education Technology Center.
- Self-motivated.
- Ability to explain basic concepts or procedures in a clear, concise, and easy to understand manner for a diverse customer base who utilize a wide variety of applications.
- Must live within a 100 mile driving distance to either the Jacksonville, Rochester or Scottsdale Mayo Clinic campus.
Responsibilities
- Provides initial support contact for problems, how-to’s, and advice with Education systems by answering the phone, responding to emails within a shared mailbox, and processing tickets within the Mayo Clinic ticketing system.
- Regularly reviews and maintains support documentation of Education systems.
- Explains basic concepts or procedures in a clear, concise, and easy to understand manner for a diverse customer base who utilize a wide variety of applications.
- Works with internal staff Enterprise-wide and with external customers from around the world.
- Acts as a mentor to coach and support interns who rotate through the Education Technology Center.
- Prioritizes day to day and project work.
- Escalates complex system issues to the Education Application Analyst.
Benefits
- Competitive compensation
- Comprehensive benefit plans
- Continuing education and advancement opportunities
- Medical: Multiple plan options.
- Dental: Delta Dental or reimbursement account for flexible coverage.
- Vision: Affordable plan with national network.
- Pre-Tax Savings: HSA and FSAs for eligible expenses.
- Retirement: Competitive retirement package to secure your future.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
