Education Support Specialist

Old Republic Title•Tampa, FL

1d•Onsite

About The Position

The Education Support Specialist provides operational, administrative, and customer‑facing support for all agent and departmental education activities, including continuing education programs, webinars, in‑person trainings, and company events. This role ensures that training logistics run smoothly, regulatory requirements are met, and agents and internal teams receive timely, professional assistance.

Requirements

Strong organizational skills with the ability to manage multiple calendars, inboxes, and deadlines.
Excellent written and verbal communication skills.
Customer service mindset with the ability to interact professionally with diverse stakeholders.
Proficiency with webinar platforms (e.g., Zoom, Teams, GoToWebinar), Microsoft Office, and scheduling tools.
Ability to work independently while contributing to a collaborative team environment.
High attention to detail, especially in regulatory and documentation tasks.
Maintain dependable, punctual attendance, including occasional in-office or after‑hours event support as needed.
Work scheduled hours Monday through Friday, with the ability to work overtime when required.
Comply with all company policies, procedures, and regulatory requirements, including timely completion of mandatory training.

Nice To Haves

Experience in education coordination, event support, or title insurance is helpful but not required.

Responsibilities

Manage and process Agent Training Request Forms (TRFs), including confirming dates, times, trainers, and locations.
Coordinate scheduling across trainers, agents, sales representatives, and internal teams while proactively resolving conflicts.
Maintain and update the centralized Trainer Education Calendar with complete and accurate information.
Support webinar and online training attendees by providing connection links, login assistance, materials, and answers to inquiries about upcoming offerings.
Monitor and manage multiple departmental inboxes (Education, Training, Events), ensuring timely, professional responses.
Assist with accreditation processes for FREC and DFS, including new course submissions, renewals, speaker documentation, and roster submissions.
Prepare and maintain required materials and documentation to support compliance with state and industry regulations.
Serve as a primary point of contact for agents, attorneys, trainers, and internal staff regarding education-related needs.
Provide courteous, professional communication via phone, email, video conference, and in person.
Assist with questions about training availability, requirements, and event logistics.
Manage event registrations, cancellations, refunds, and attendee communications.
Provide on‑site event support, including registration check‑in, accreditation tracking, and attendee assistance.
Deliver responsive, solution‑oriented support that reflects the company’s service standards.

Benefits

Comprehensive medical, prescriptions, dental and vision plans
401(k) plan with a discretionary company match
Shareholder Purchase and Reinvestment Plan
Basic life and accidental death and dismemberment insurance premium paid by the company
Voluntary supplemental life insurance for employees, spouses and dependent children
Fertility and Family Building Benefits
Paid Disability benefits
Paid time off programs
11 Company paid holidays per year
Flexible spending account
Health savings account (available to High Deductible Health Plan participants only)
Employee Assistance Program
Educational Assistance Program
Voluntary benefits, such as Critical Illness, Hospital Indemnity, Pet Insurance and Accident Insurance
Title insurance policies and certain escrow services for the employee’s primary personal residence at no charge
Transportation benefit plan for mass transit, parking and vanpool, in several markets