Education Supervisor

SeaWorld•Tampa, FL

2d•Onsite

About The Position

Busch Gardens is a place of thrills, fun and positive, lasting memories. As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you! This role is responsible for planning, teaching, and evaluating the implementation of Camp curriculum and program schedule while creating and maintaining a safe Camp environment.

Requirements

Must be at least 18 years old.
Minimum of six months park experience.
Ability to maintain a valid DOT physical card
Working knowledge of the English language with excellent verbal and written communication skills
Provide excellent service to guests and ambassadors.
Must be able to stand, walk, and work for prolonged periods of time in extreme weather conditions.
Must be willing to work a flexible schedule to include weekdays, weekends, evenings, overnights, and holidays.
Consistently practices safe work habits including but not limited to the use of personal protective equipment, lifting and reporting of unsafe situations.
Must be willing to comply with and ensure ambassadors comply with all SEA grooming guidelines and employment standards.
Must be able to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines.

Nice To Haves

At least one-year prior experience within the Education department preferred.

Responsibilities

Responsible for supervising assigned program. These assignments may rotate based on business needs.
Responsible for performing job duties/tasks of positions within assigned program.
Establishes and maintains a positive atmosphere which ensures the highest level of ambassador performance and guest service while enforcing and complying with safety procedures and guidelines.
Supervises, trains, and coaches’ ambassadors while ensuring proper training and development in accordance with SEA guidelines.
Communicates with Leadership when documentation of an Ambassador may be warranted.
Encourage and demonstrate confidentiality and professional communication internally and with all departments that interact with the Education department.
Accurately tracks ambassador labor to include daily scheduling.
Complies with area opening and closing procedures and ensures all ambassadors complete tasks within a timely manner.
Assist department in other duties as assigned.