Education Specialist
AAPC•Salt Lake City, UT
•Remote
About The Position
The Education Specialist supports learners in AAPC courses primarily via email and occasionally via phone. The specialist acts as a subject matter expert (SME) in assisting students through their distance learning course, Practicode and other learning platforms. This is primarily a student support/customer service position with flexibility to work remotely from a home office.
Requirements
- High School Diploma
- 3 years of medical coding experience
- CPC Certification required
- Customer service/support experience
- Computer literacy (MS Office applications, in particular)
- Excellent written and verbal communication necessary
- Excellent Organizational skills; able to prioritize workload and complete tasks effectively
Nice To Haves
- Bachelors preferred
- Teaching/training experience preferred
Responsibilities
- Support AAPC learners in Practicode, self-paced, and other online courses
- Instruct and encourage learners by accurately answering questions via email and phone
- Provide excellent customer service at all times; be respectful, courteous, positive, and professional
- Manage multiple inboxes, responding to all emails within 48 hours
- Collaborate with a team of internal and external experts
- Positively contribute to AAPC’s well-established team of coding educators in providing industry-best training and membership experience
- Support the content and curriculum team with content updates and reviews as applicable.
Benefits
- Competitive compensation commensurate with experience
- Comprehensive benefits package including medical, dental and vision insurance
- Health Savings Account
- Generous PTO and Holiday Pay
- 401(k) retirement plan
- On-Site Exercise Room
- Company provided lunch
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
