Education Specialist - Ambulance Services
About The Position
Mayo Clinic is seeking an Education Specialist to collaborate on assessing, planning, implementing, and evaluating educational activities for Mayo Clinic Ambulance Service staff. This includes orientation, continuing education, and competency programs. The role involves acting as a learning facilitator, change agent, mentor, leader, and champion for various ambulance service personnel such as Emergency Medical Dispatchers (EMD), Emergency Medical Technicians (EMT), Paramedics, Critical Care Paramedics, and Critical Care Nurses. The Education Specialist may also serve as a classroom instructor as needed, develop positive working relationships with clients, problem-solve issues, identify opportunities for service improvement, and promote teamwork. The position supports strategic and operational plans.
Requirements
- Five or more years' experience as a Paramedic, Registered Nurse, or EMD.
- Bachelor's degree from an accredited college or university with coursework in business, management, emergency services, health administration, or a related field.
- Current certification/licensure as a Registered Nurse, Nationally Registered Paramedic, or Emergency Medical Dispatcher.
- Current Minnesota and Wisconsin Licensure/Certification for Nurse or Paramedic role.
- PALS, ACLS, BCLS instructor certifications are required or willingness to obtain within 30 days of accepting the position.
- Willingness to obtain US Department of Transportation Instructor certification within six months of hire.
- Current and valid driver's license in Minnesota or Wisconsin.
- Ability to present ideas clearly and concisely both orally and in writing.
- Strong inter-personal communication skills.
- Demonstrated administrative skills and use of a variety of office machines and equipment.
- Ability to solve problems, make decisions, and resolve conflicts in a timely and effective manner.
- Ability to utilize computers and other forms of information systems.
- Ability to use Microsoft Office applications.
- Strong team, facilitation, interpersonal effectiveness, communication, and organizational skills required.
Nice To Haves
- Master’s degree preferred.
- Two or more years of management/supervisory experience is preferred but not required.
- Previous EMS education, Emergency Department, Dispatching, or Intensive Care Unit experience is highly desired.
- Knowledge or experience with learning and development systems and technologies including blended/action/experiential learning, coaching, managing budgets and vendor relationships.
- Proven track record and success in working effectively with various healthcare staff, in meeting clients/customer needs, and implementing high quality educational curriculum and leadership development strategies.
- Ability to be flexible, to think strategically and creatively to problem-solve.
- Critical care paramedic certification required for paramedic candidates, CCRN, CFRN preferred for nurse candidate.
- Nurse or Paramedic candidates will be required to complete Critical Care team orientation and successfully pass the Flight Paramedic certification (FP-C) or Certified Flight RN (CFRN) certification within one year of hire.
- Emergency Medical Dispatcher candidates required to complete EMD-Q certification within one year of hire.
- Willingness to obtain additional instructor certificates as needed.
Responsibilities
- Assess, plan, implement, and evaluate educational activities for Mayo Clinic Ambulance Service staff.
- Provide orientation, continuing education, and competency programs.
- Serve as a learning facilitator, change agent, mentor, leader, and champion for ambulance service personnel.
- Act as a classroom instructor on an as-needed basis.
- Develop and maintain positive working relationships with clients.
- Problem-solve issues or concerns that may arise.
- Recognize opportunities to improve services, processes, and efficiencies.
- Act as a catalyst for leading and implementing change and promoting teamwork.
- Support and align efforts with strategic and operational plans.
Benefits
- Medical: Multiple plan options.
- Dental: Delta Dental or reimbursement account for flexible coverage.
- Vision: Affordable plan with national network.
- Pre-Tax Savings: HSA and FSAs for eligible expenses.
- Retirement: Competitive retirement package to secure your future.
- Continuing education and advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
