Education Specialist II

Mercy Cedar Rapids•Baltimore, MD

About The Position

This position supports Mercy’s philosophy of patient-centered care by preparing curriculum and delivering training to end users on clinical, evidence-based, and technical content. The role helps ensure staff have the tools needed to provide patient care and accurately document patient visits and treatment. It supports Epic use in day-to-day workflows, delivers training and real-time assistance in healthcare operational settings, and contributes to implementation, optimization, and system adoption efforts. The position requires direct interaction with staff in a healthcare environment.

Requirements

Associate degree or healthcare-related certification required.
Applicable licensure or certification, if relevant to the candidate’s prior role.
Epic certification required within one year of hire.
Strong understanding of workflows within a healthcare environment.
Excellent communication and interpersonal skills across a variety of roles.
Strong presentation and facilitation skills.
Ability to adapt training to different audiences and experience levels.
Ability to work independently and manage multiple priorities.
Experience delivering training, onboarding, or education to end users in any setting, or at least two years of professional training, teaching, or facilitation experience with demonstrated ability to quickly learn and apply healthcare workflows and systems.

Nice To Haves

At least two years of experience in a healthcare setting is strongly preferred, with familiarity in workflows supporting patient care or healthcare operations.
Experience using or supporting an electronic health record; Epic is preferred.
Bachelor’s degree in healthcare, informatics, education, or a related field preferred.
Proficiency with Microsoft Office and virtual training tools preferred.

Responsibilities

Partner with staff across the organization to support Epic use in day-to-day workflows.
Provide real-time support to end users in their working environments.
Assist with workflow demonstrations, simulations, and system adoption activities.
Translate operational workflows into effective system use within Epic.
Ensure training reflects real-world processes, compliance requirements, and organizational standards.
Deliver instructor-led and hands-on Epic training to end users.
Assess training needs based on role, workflow, and system usage.
Develop and maintain training materials aligned to system functionality and workflows.
Facilitate group and individual training sessions.
Serve as a resource for ongoing education and system use.
Collaborate with cross-functional teams to support implementation and optimization efforts.
Participate in workflow validation, testing, and system updates.
Document workflows using tools such as Visio.
Support system go-lives and ongoing enhancements.
Coordinate training sessions and resource planning.
Complete Epic certification within the required timeframe.