Education Services Manager

Copeland•Sidney, OH

5d•Hybrid

About The Position

If you are an expert Education Services Manager, Copeland has an exciting opportunity for you. Based at our compression headquarters in Sidney, OH, you will ensure that current contractors and the next generation of contractors will receive the highest level of training when it comes to HVACR system fundamentals, system operation and maintenance, and compression technologies.

Requirements

Bachelor’s degree in education, human resources or a related discipline
5 years related work experience
Knowledge of learning and development best practices
A proven track record of training program development and management
Excellent leadership skills
Excellent written and oral communication skills
Problem solving skills are essential
Ability to monitor and maintain a budget
Ability to multitask and jump between multiple items at any given time
Ability to work independently to schedule and lead meetings, gather information and consistently meet deadlines for project deliverables
Experience with Articulate 360
Ability to travel up to ~10 %.

Nice To Haves

Master’s degree in education, human resources or a related discipline
10 years related work experience
Proficiency in educational software, databases, current technology trends
3D modeling experience a plus
HVAC/R experience an advantage

Responsibilities

Design trainings/curriculum focused on HVAC/R
Create monthly department statistic report
Manage department assets (shipments, quantity, condition)
Look for opportunities to streamline and expand trainings
Create engaging learning activities and compelling course content that enhances retention and learning process
Identify and analyze appropriate learning solutions based on training requirements
Manages overall projects to ensure a globally consistent training experience that directly impacts employee success.
Write learning objectives used to measure learning outcomes and provide recommendations for interface design, sequencing of instruction, and use of needs assessments
Collaborate/partner with subject matter experts to gather information, verify training material content, identify target audience’s training needs to produce classroom, scenario-based, and online courses (including self-led and instructor-led programs, e-learning, blended learning, multimedia content, onboarding, asynchronous learning, and other supporting materials) and engaging and effective instructional and training materials covering a range of technical, operational, and soft skills training
Assess performance outcomes to determine instructional effectiveness of course materials and review existing courses for relevancy, quality, and consistency and work with subject matter experts to implement revisions or updates as appropriate .
Monitor industry trends and present recommendations for on-demand education, including topics of interest and delivery methods.
Continually explore new technologies for potential application to instructional problems and associated performance improvement efforts
Moderate or facilitate virtual training events for internal and external learners
Assist or manage in-person training events for internal and external learners
Collaborate with team and marketing to promote all training