Education Program Specialist - iCELS

University of Massachusetts Medical School•Worcester, MA

5d•Hybrid

About The Position

Under the direction of the Administrator/Director, or designee, the Educational Program Specialist is responsible for coordinating curriculum scheduling, collaborating with instructors to design, implement, and assess multi-modal medical education. The Education Program Specialist serves as a front-line customer service interface to UMMS faculty, learners and external clients/collaborators. They are responsible for producing technical and teaching/training documentation, administering teaching/training environments and providing multimedia support and production in designated learning facilities.

Requirements

Bachelor’s degree in a related field or equivalent experience
1 year experience
Demonstrated ability to make independent and autonomous decisions
Attention to detail
Effective oral and written communication skills
Proficiency in Microsoft Office Products
Ability to prioritize and problem solve
Ability to travel to offsite locations
Ability to meet deadlines

Nice To Haves

Previous experience in an academic healthcare setting
Preferred experience in medical education

Responsibilities

Build and sustain strong relationships between internal/external educational collaborators.
Serve as liaison between course directors, other education-related departments/groups and learners.
Demonstrate optimized bi-directional communication with UMMS collaborative departments and/or external customers to produce desired session and data outcomes.
Triage complex requests and inquiries from faculty, learners, staff and clients to ensure that operations are optimized.
Resolve minor issues with constituents as needed.
Manage details of educational programming, including staff assignments, faculty facilitator assignments, space, and equipment reservations to meet educational requirements and learning objectives of multifaceted, multimodal events.
Work with faculty/educational collaborators in producing detailed course schedules and coordinating multiple daily course events.
Assist faculty in the design and development of technology-enhanced educational sessions /materials.
Translate, convert and disseminate learning materials into requirements for varied educational resources, equipment needs and material setup for onsite/offsite session to meet educational objectives.
Manage real-time education program delivery to meet all scheduled and expected objectives.
Participate in discussion and development of quality improvement initiatives to optimize workflows.
Interact with educational team to support all required academic/administrative needs.
Maintain confidentiality of oral communication and written records.
Coordinate curriculum scheduling.
Collaborate with instructors to design, implement, and assess multi-modal medical education.
Collaborate to create program schedules and assign appropriate SPs and resources.
Create and disseminate session materials to support learners and the iCELS team.
Compile metrics on learning event impact.
Update required resource tools to support scheduling tasks.
Manage customer relationships with clients.
Work with staff accountant on construction of estimates and invoices for events.
Collaborate to schedule standardized patients to participate in scheduled cases by analyzing phenotype and learning requirements and program objectives.
Update CAAP database and WIW scheduling software.
Perform other duties as required.