Education Program Manager
About The Position
Hudson Global Scholars Operating LLC provides U.S. education to partner schools and students around the globe through curriculum, qualified instructors, and personalized learning experiences. Its network schools offer students the opportunity to earn a U.S. high school diploma and prepare for university. The Program Manager is the primary relationship owner for assigned partner schools and resellers in the United States. The role works with Site Coordinators and reseller partners to launch programs successfully and provide high-quality support throughout the school year. It serves as a bridge between partners and internal Operations teams: representing company policies to partners while communicating partner feedback, risks, and opportunities internally. The work follows established standard operating procedures and processes tied to the academic calendar.
Requirements
- Bachelor’s degree in a related field.
- Experience in program management, account management, or partner relations; education experience is preferred.
- Familiarity with online programs, program launches, and technology at school sites.
- Experience with CRM systems.
- Advanced proficiency in Microsoft Office and experience with project management tools.
- Excellent communication and relationship-building skills.
- Strong organization, time management, and attention to detail.
- Ability to manage multiple accounts and priorities, particularly during peak seasons.
- Comfort following standard procedures consistently while adapting to new tools and processes.
Nice To Haves
- Experience in program management, account management, or partner relations in education.
- Experience with HubSpot.
- Fluency in a second language.
Responsibilities
- Serve as the primary point of contact for Site Coordinators at assigned partner schools and resellers throughout the partnership.
- Plan, launch, and support programs for assigned accounts in accordance with standard operating procedures and the seasonal calendar.
- Explain and support company policies, set expectations, and resolve issues while protecting partner relationships and the company brand.
- Capture partner feedback, identify risks, and route issues and opportunities to leadership and internal teams, including Registrar, IT and Engineering, Project Management, Teaching and Learning, and Customer Support.
- Support direct school partners and reseller partners, taking account of their distinct needs.
- Coordinate the onboarding of technology at partner sites.
- Use the CRM and Student Registration Management system to track interactions, maintain accurate records, and manage account activity.
- Monitor account performance, analyze data, report trends, and take corrective action when needed.
- Contribute to partner annual plans and long-term goals with leadership and Business Development.
- Identify ways to better meet partner needs and support account growth.
- Manage program launch demands and peak enrollment periods.
