Education Program Manager
About The Position
Figma is growing its team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. The Figma for Education team is passionate about working with the next generation of makers and giving them the tools they need to design the future, with a vision to make Figma the industry standard for visual collaboration in the classroom. This role is for a founding member of the Education Program Management team, responsible for overseeing all aspects of account and relationship management with education customers. This includes creating foundational processes for onboarding new education customers and deepening existing relationships to help grow the Figma for Education program. The role is essential in creating a repeatable process for pitching, onboarding & supporting customers. While there are no traditional sales obligations like a quota, the individual will act as the primary point-of-contact for education customers. The ideal candidate will have an agile, dynamic mindset, be comfortable embracing change, a true team-player, and enjoy working with the growing footprint of Education customers.
Requirements
- 3+ years of experience in Sales or Program Management, with a proven track record of closing opportunities, ideally within a fast-growing technology company
- Ability to build and nurture long-term customer relationships while managing and growing a diverse portfolio of accounts
- Strong interest in learning technical products and effectively articulating their value to prospective customers
- Thrives in a fast-paced, evolving environment, with a proactive approach to improving processes and supporting business growth
- Detail-oriented self-starter with excellent written and verbal communication skills, eager to learn and contribute to building a high-performing team
Nice To Haves
- Domain expertise, understanding of the K12/higher ed educator and school leader audiences and experience working with them in the past
Responsibilities
- Build out the PgM function from the ground up, including foundational processes for onboarding & supporting both new and existing education customers
- Create resources to effectively present Figma for Education solutions to educational institutions
- Develop new training materials for workshops as needed to ensure an amazing Figma customer experience
- Establish and maintain relationships with key stakeholders at large school districts and higher ed institutions at both national and state levels
- Define and execute on engagement strategy
- Analyze internal data to understand customer usage, including risks and opportunities
- Collaborate with Education Marketing manager to drive continued growth
- Collaborate with Designer Advocates to bring professional development and support to large scale implementations
- Partner closely with product teams to ensure customer feedback is factored into ongoing product development
Benefits
- Equity
- Health coverage
- Dental coverage
- Vision coverage
- Retirement benefits with company contributions
- Parental leave and reproductive or family planning support
- Mental health and wellness benefits
- Paid time off
- Paid sick leave
- Holidays
- Other leave benefits in compliance with applicable federal, state, and local laws
- Employer-provided paid flexible PTO
- Company recharge days
- Cell phone reimbursement
- Home internet reimbursement
- Lifestyle spending accounts
- Sales incentive compensation for most sales roles
- Annual bonus plan for eligible non-sales roles
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
