Education Program Coordinator, Executive Education

MIT•Cambridge, MA

22h

About The Position

The Event Program Coordinator, Executive Education, will manage logistics for the full event lifecycle, including pre, post, and on-site coordination. This role requires the ability to easily pivot between tasks for planning on-site and live online program deliveries. Responsibilities include organizing catering for on-site programs, arranging and negotiating contracts with external vendors, and managing all technical aspects of live online program deliveries. The coordinator will balance the requirements of numerous programs with overlapping schedules and deadlines, participate in cross-functional project teams, and contribute to the continuous improvement of program operations. This role involves communicating with participants and clients, providing high-level support for program faculty, collecting and maintaining program website information, and utilizing complex databases and learning management systems for a superior customer experience. Additionally, the coordinator will collaborate on budget development and management, forecast program expenses related to logistics, and reconcile budgets post-program.

Requirements

Bachelor's degree
A minimum of two years of administrative and/or project/program management experience
Ability to provide excellent customer service
Ability to lead and deliver complex and challenging programs
Ability to build relationships and respond to the needs of clients/customers, faculty, and program director
Ability to multitask and work effectively in a pressured work environment with changing priorities and limited supervision

Nice To Haves

Three years of business experience, preferably in executive education or a business requiring comparable skills
Experience in program, event, or project management in both live online and in-person settings
Familiarity with MIT Sloan and MIT faculty

Responsibilities

Manage logistics including pre, post, and on-site coordination of full event lifecycle
Organize catering needs for on-site programs including dinners and receptions
Arrange external program vendors and negotiate all contracts and pricing
Manage all technical aspects of live online program deliveries including participant troubleshooting, faculty training, platform exploration, and video editing
Balance the requirements of numerous programs in varied stages of planning and with overlapping schedules and deadlines
Participate in cross-functional project teams and proactively engages in continuous improvement of program operations
Communicate with participants and clients
Provide a high level of support for all program faculty
Collect, upload, and maintain all program website information and materials
Use complex databases and learning management systems to ensure a superior customer experience
Collaborate on the development and management of the program budget
Forecast all projected program expenses as related to logistics
Reconcile and balance budget post program