Education Program and Member Services Coordinator
About The Position
The American Association for Justice (AAJ) works to preserve the constitutional right to trial by jury and to make sure people have a fair chance to seek justice when they are injured by the negligence or misconduct of others - even when it means taking on the most powerful corporations. AAJ is seeking an Education Program and Member Services Coordinator for its Education department. The Education Program and Member Services Coordinator will support the administration, planning, and execution of AAJ Education Colleges, Seminars, Webinars, and on-demand learning. This position serves as a primary point of contact for members, faculty, and attendees, providing exceptional customer service while managing registrations, program logistics, CLE administration, online content, and educational resources. The Coordinator works closely with faculty, course advisors, vendors, and internal departments to ensure the successful delivery of educational programming and member services.
Requirements
- BA/BS required.
- A background in associations, professional education, or meeting (events) planning strongly preferred.
- Two to three years of work experience in an office, non-profit, or association setting preferred; experience working in the legal field or with legal professionals a plus.
- Strong organizational skills and proven experience with completing projects on tight deadlines and within budget and handling multiple projects at one time.
- Efficiency and attention to detail absolutely necessary; experience proofreading preferred.
- Strong communication and interpersonal skills.
- Able to communicate clearly with colleagues across multiple departments, supervisors, professional members, and support staff, including onsite support staff.
- Ability to work independently and show good judgment.
- Computer literacy, including proficiency using Microsoft Office, Outlook, and database programs (such as Netforum) and web content required.
Responsibilities
- Support the planning and execution of AAJ Education programming including working with faculty and course advisors to develop and plan education programming; organizing attendee and speaker materials; communicating with speakers and support staff in a clear, efficient, and prompt manner; and drafting and editing marketing materials.
- Create and edit program registration for AAJ Education programming, including creating the event and pricing in our Association Management System (AMS), creating and editing of the website program pages, and managing AAJ Education’s web presence.
- Conduct reports and review and compile data on program demographics, attendees, faculty, and other queries as assigned at requested intervals for both internal and external meetings.
- Serve as a representative for education programs via the education phone line and e-mail inbox.
- Handle and process all seminar, college, webinar registrations pre- and post- program, including final reports for all programs using our Association Management System (AMS) Net Forum.
- Format and lightly copy edit reference materials for education programs.
- Assist as needed with on-site administration of AAJ Education programs, including working with properties on planning, set-up and break-down, registration, and providing necessary onsite coordination.
- Run and provide administration of virtual AAJ Education programs, including logistical set-up of these programs.
- Conduct post-program follow-up, including preparing attendee and faculty communication and expense reports.
- Provide administrative support for AAJ Press books, including inventory, shipments/fulfillment, author royalties, and webpage creations/updates.
- Build and maintain educational content on AAJ’s Learning Management System (LMS) and On-Demand platform.
- Provide administrative support for virtual and in-person educational programs, including participant badges, rosters, zoom links, onsite materials, etc.
- Perform other duties as assigned.
Benefits
- Hybrid work schedule, onsite Tuesday through Thursday and 100% remote work for the month of August (for most employees)
- Comprehensive health insurance which includes, medical, dental, vision, life, disability, flexible spending account (FSA), and 401K with an employer match
- Generous paid leave (e.g., vacation, sick, personal, parental), 11 federal holidays, and paid time off between Christmas and New Years
- Subsidized metro transit and/or parking benefits
- Professional development opportunities
- Company social events
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
