Education & Informatics Strategy Manager (Open and Promotional)

County of San Mateo•San Mateo, CA

12d

About The Position

San Mateo County Health’s Health IT Division is seeking a results-driven Education & Informatics Strategy Manager to lead its Health IT education, training, and informatics functions. The role is responsible for successful adoption, optimization, and ongoing use of systems, workflows, and technologies across County Health. It provides direct leadership and operational management, as well as hands-on support, for the Training Team and Informatics Team, overseeing a current staff of seven, including Nurse Informaticists and EHR Analysts. The Manager sets strategy, priorities, schedules, and deliverables for training; oversees the development and maintenance of materials; and ensures effective training delivery, completion, readiness, and measurable outcomes. The role coordinates training logistics and Epic certification and credentialing, supports trainers, and may facilitate or deliver training. It develops education programs for onboarding, refresher training, remediation, optimization, upgrades, new functionality, and continuing education, and helps establish a scalable learning infrastructure and SuperUser Program. For informatics, the Manager leads clinical and operational activities that connect frontline workflows with Health IT systems. This includes rounding and frontline engagement; workflow analysis and optimization; system design, validation, and testing; go-live and adoption support; and follow-through on improvement opportunities and issues. The Manager ensures findings and requests are documented, assigned, tracked, and resolved, and that technology solutions align with clinical and operational needs. The position directly supervises the Nurse Informaticists and Training Team, setting priorities, assigning and monitoring work, coordinating schedules, removing barriers, and ensuring deliverables are completed. It partners with operational leaders, departmental experts, frontline staff, project leadership, technical teams, and external partners to support system adoption, operational excellence, and digital transformation. The work must be performed in California.

Requirements

Possession of a California Registered Nurse license or clinical licensure/certification related to the assignment.
Three years of professional nursing experience in informatics, including at least one year with responsible supervisory or manager-level experience.
A minimum of five years of recent work experience in a healthcare setting.
Experience selecting, supervising, training, and evaluating clinical, professional, technical, and team members.
Demonstrated experience managing and directly supporting large-scale training programs, including instructional design, curriculum development, logistics and scheduling, instructor coordination, delivery, learner tracking, readiness assessment, and continuous improvement.
Strong recent, relevant experience working with stakeholders to adopt Epic or another EHR in a large project replacing multiple EHRs with a single EHR.
Solid technical understanding and broad expertise in nursing practice and clinical workflows, with strong organizational skills.
Strong recent competency mapping real-life practices to applications.
Ability to persuade and train clinical and non-clinical stakeholders to adopt new workflows and tools, with strong change-management knowledge.
Knowledge of adult learning and training methods.
Broad knowledge of healthcare operations and associated technologies.
Ability to translate technical terminology for non-technical audiences.
Understanding of project management, quality assurance, information systems design, and EHR application build.
Awareness of current IT security standards and applicable privacy laws and regulations.
Excellent interpersonal and relationship-building skills; self-direction and attention to detail; strong analytical and problem-solving abilities; and a customer-service and patient-centric focus.
Knowledge of comprehensive information systems, clinical software, and computer applications related to informatics.
Knowledge of program management principles and practices, including planning, implementation, and evaluation.
Knowledge of strategic development and implementation of education programs across modalities.
Knowledge of personnel training, supervision, and evaluation.
Ability to organize, direct, coordinate, and evaluate health informatics services to support excellence in patient-care quality.
Ability to communicate effectively with administrative, medical, professional, clinical, and citizen groups.
Ability to develop and deliver staff training and coordinate contractors and internal staff as required.
Any combination of education and experience that provides the required knowledge, skills, and abilities. A typical qualifying background is an advanced degree in clinical, nursing, or medical informatics and five years of related clinical experience, including at least two years managing performance-improvement activities that include clinical workflow analysis.
Ability to perform the work in the state of California.

Nice To Haves

Epic certifications in relevant clinical applications, such as EpicCare Ambulatory, ClinDoc, or Orders.
Recent experience in government healthcare entities at the Federal, State, or County level.
Certifications in Epic, ANCC, or Nursing Informatics.
Master’s degree in Education or a nursing-related field.
Demonstrated knowledge and expertise in implementing an Electronic Health Record.
Demonstrated ability to build, manage, and continuously improve education programs in complex, multidisciplinary healthcare organizations, with a focus on operational execution, staff readiness, and measurable outcomes.
Experience collaborating with operational and executive leaders on training strategy and recommending creative and innovative education solutions.
Excellent written and verbal communication skills.

Responsibilities

Manage and prioritize team members’ daily workload and assignments to meet business needs.
Lead and participate in developing and implementing goals, objectives, policies, procedures, and priorities for the HIT Informatics and Training program.
Set training strategy, priorities, schedules, deliverables, and coverage for implementations, onboarding, upgrades, optimization, and ongoing education.
Develop, coordinate, maintain, and continuously improve training programs, materials, and curricula for new hires, refresher training, remediation, optimization, upgrades, new functionality, and other education needs.
Coordinate Epic certification and credentialing, training calendars, instructor assignments, classrooms and virtual training logistics, registration, attendance, completion, and learner readiness.
Facilitate or personally deliver Epic, third-party application, workflow, and Health IT education for internal and external audiences when needed.
Measure training outcomes, including learning, readiness, adoption, and operational results; monitor completion and readiness and support trainers in day-to-day execution.
Develop and execute plans to educate end users on workflow and functionality changes associated with upgrades, system changes, and optimization.
Lead and coordinate clinical and operational informatics activities, including regular frontline rounding, workflow observation, analysis, optimization, system design, validation, testing, go-live support, adoption support, and system refinement.
Establish and maintain a consistent Informatics Team rounding schedule and coverage across departments, sites, and workflows.
Ensure concerns, findings, requests, and issues identified through rounding and operational engagement are documented, assigned, tracked, escalated as needed, and followed through to resolution.
Partner with operational, informatics, and technical teams to prioritize, validate, implement, educate, and support adoption of system changes.
Maintain communication with project leadership and operational leaders regarding training milestones, policies, decisions, readiness, workflow concerns, adoption barriers, and outstanding informatics needs.
Directly supervise Nurse Informaticists and the Training Team by setting priorities, assigning and monitoring work, coordinating schedules and activities, removing barriers, and ensuring commitments are completed.
Develop and support a SuperUser Program collaboratively with Nurse Informaticists and Trainers.
Serve as a liaison between clinicians, providers, and Information Technology; maintain collaborative relationships with staff, clinicians, providers, departments, and outside partners.
Represent the department or chair relevant committees and workgroups; maintain effective working relationships with County divisions, departments, medical staff, agencies, and public and private organizations.
Ensure continuous quality improvement and regulatory readiness of the assigned unit or program.
Organize, supervise, and monitor the Health IT Informatics and Training program.
Prepare cost estimates and justifications for budget recommendations and monitor and control expenditures within the approved budget.
Perform related duties as identified.