Education & Development Specialist - Remote, Select States

Working Solutions • , (Multiple States)

3d • Remote

About The Position

Working Solutions is seeking full-time Instructors, who will work virtually from the comfort of their home offices, delivering the online instruction we provide to our independent contractor PROs just before they begin working on one of our virtual call center client programs. This position reports to the Director of Agent Development. The role involves designing class curriculum and thoroughly preparing Working Solutions Pros for quality project work to contribute to the growth and success of Working Solutions. This includes completing research and/or training to understand client requirements, meeting with clients, and modifying project documentation for virtual preparation methods. The specialist will prepare agents for projects, assist contract instructors, help with agent scheduling, provide additional preparation for active PROs, respond to PRO questions, document processes, and provide results reporting.

Requirements

• Must be a US citizen or permanent resident to be considered for full-time employment.
• All of our Instructors possess a Bachelor's degree (required) or higher, preferably related to Education.
• Teaching experience is essential – We love to see experience teaching children and creating curriculum (virtual experience is not a requirement, but a plus). Teaching is a requirement for consideration.
• Communicate, Communicate, and Communicate! Success in this area is so important and goes hand in hand with the ability to really motivate learning.
• Working from home requires organization and independently driven individuals. Instructors are highly motivated and able to learn and communicate lots of information.
• If you’re able to successfully prioritize moving at lightning speed this is a great opportunity.
• Also, it’s all about the details, so being able to multitask without accuracy or quality suffering is key!
• Working virtually requires excellent computer skills…your computer will be your best friend! We use numerous teaching tools and programs, so instructors need to be open to new learning these systems quickly.
• Willingness to HAVE FUN, be creative, and inspire learning!

Nice To Haves

• Education degree preferred, not required
• 3-5 years classroom and/or virtual training experience
• Knowledge of call center processes and techniques a huge plus
• virtual experience is not a requirement, but a plus

Responsibilities

• Design class curriculum and thoroughly prepare Working Solutions Pros for quality project work.
• Complete research and/or training necessary to thoroughly understand the client’s business and project requirements.
• Meet with clients to determine preparation needs.
• Review and modify project documentation provided by client to fit virtual preparation methods and time-frames.
• Develop virtual preparation materials based on this documentation, with guidance from Director of Agent Development.
• Prepare assigned agents to competently complete projects, including testing and providing specific project/client information as well as general Working Solutions procedural information.
• Assist Contract Instructors with delivery of project preparation information for large and/or ongoing projects.
• Assist with agent scheduling when first starting new projects to ensure better retention of information and greater success rates of agents.
• Provide additional preparation for active PROs as needed, to help them to succeed on projects and to ensure that Working Solutions clients are receiving superior quality performance.
• Respond to preparation-related PRO questions as needed; Provide encouragement and recognize accomplishments when appropriate.
• Document and implement programs, processes and procedures as needed.
• Provide results reporting to Working Solutions management and/or client as requested.

Benefits

• Annual merit increases
• Choices for health, dental, vision, life, disability and supplemental insurance plans
• a 401(k) with company match
• Generous paid time off, holidays, and volunteerism time
• An amazing company culture
• all the benefits of fully remote work

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level