Education Debt Legal Manager

COMMUNITY SERVICE SOCIETY OF NEW YORK•New York, NY

7d•$95,000 - $105,000•Hybrid

About The Position

The Community Service Society (CSS) is an independent, not-for-profit organization that has been at the forefront of public policy innovations that support low-income New Yorkers for more than 180 years. In 2019, through its Program Services Department, CSS launched an initiative called the Education Debt Consumer Assistance Program (EDCAP), which is focused on helping consumers navigate their student loan debt. More specifically, EDCAP provides over the phone, remote video conferencing and in-person assistance to individuals who need help managing their student debt, including selecting an appropriate repayment plan, loan consolidation, applying for forgiveness and discharge programs, avoiding or getting out of default, and much more. EDCAP also funds and operates a network of non-profit and legal aid organization that provide direct services across New York State. EDCAP is specifically looking for an attorney who is committed to public service and has a background or high interest in issues related to higher education debt.

Requirements

Juris Doctor (J.D.) degree or licensed attorney
3+ years of experience helping consumers and/or advocates on consumer debt or related issues.
Ability to speak, type and write clearly, concisely, persuasively and keep detailed notes of all communications.
Demonstrated expertise in conducting legal research and analysis.

Nice To Haves

Written and spoken fluency in Spanish or a language other than English strongly preferred.

Responsibilities

Provide legal information, strategic guidance, and case management services to borrowers facing complex student loan and education debt challenges.
Manage complex debt-related cases and work with borrowers involving student loan debt negotiations, effectively liaising with lenders and debt collectors.
Supervise student debt counselors by conducting case reviews to ensure proper advice is provided, help formulate and implement legal strategies to address student casework and related policy issues.
Provide technical assistance, training, and presentations to consumers and advocates, as needed.
Maintain thorough case records of services provided, advice, complaints and/or referrals.
Help identify systemic trends or practices that adversely affect clients and work closely with senior CSS staff and other appropriate stakeholders.
Other responsibilities identified by Supervisor.