Education Content Manager

International Rescue Committee • New York, NY

4d • Hybrid

About The Position

The International Rescue Committee (IRC) is a global humanitarian organization dedicated to helping people affected by crises. The SCOPE Education initiative focuses on ensuring access to education for children in challenging environments, from infancy to young adulthood. This includes early childhood learning, primary and post-primary education, school safety, and gender equality. Innovation, particularly through education technology, is key to strengthening teaching and learning. The IRC's Education Technical Unit (TU), in collaboration with the Airbel Impact Lab, develops and scales innovative solutions like aprendIA, an AI-powered teacher professional development program. The Education Content Manager is crucial for ensuring the quality, pedagogical soundness, and contextual appropriateness of this content.

Requirements

• Master's degree in International Education or a related field (or a Bachelor's degree with equivalent additional professional experience).
• Classroom teaching experience.
• International experience, ideally in low-resource, crisis- or conflict-affected contexts.
• Experience developing education or teacher professional development content grounded in evidence-based pedagogy.
• Strong analytical skills and a demonstrated eye for detail, with the ability to test, evaluate, and troubleshoot content systematically.
• Excellent writing skills, including the ability to produce clear, concise, audience-ready content and documentation.
• Ability to work independently and productively in a fast-paced, collaborative, cross-functional, and geographically dispersed team.
• Ability to apply a diversity and inclusion lens to work.
• Excellent interpersonal and communication skills across a multicultural environment and multiple time zones.
• Commitment to the mission and values of the IRC.
• Proficiency in spoken and written English.

Nice To Haves

• Strong interest in, or experience with, EdTech and the use of AI in education, particularly in low-tech modalities.
• Experience creating, adapting, or localizing content for multilingual or humanitarian contexts.
• Familiarity with teacher professional development frameworks and classroom observation or quality instruments.

Responsibilities

• Conduct regular testing of digital course flows, prompt responses, and chatbot behaviors, assessing accuracy, clarity, pedagogical alignment, and cultural appropriateness.
• Communicate testing notes with developers and collaborate on solutions that maintain pedagogical quality.
• Red-team digital content to identify edge cases, problematic outputs, and safety gaps.
• Maintain clear, actionable QA logs that track issues, findings, and resolution status.
• Synthesize findings into prioritized recommendations, distinguishing content fixes from product or design fixes.
• Review usage, completion, and engagement data alongside QA findings to identify early signals of content effectiveness.
• Troubleshoot content-related issues flagged by country teams or surfaced through data and program monitoring.
• Support testing of new features, materials, and content updates.
• Review and quality-assure teaching and learning content and materials across TU projects for pedagogical soundness, evidence alignment, and contextual fit.
• Refine quality frameworks and rubrics for evaluating digitally delivered pedagogical content.
• Document QA and content-development processes, criteria, and lessons learned.
• Connect testing and QA insights to available evidence on teacher engagement, classroom practice, and learner outcomes.
• Support the translation of content and QA insights into evaluation questions and learning agenda priorities.
• Contribute to accessible knowledge products (e.g., blog posts, working papers, briefs) on quality in technology-enabled and conventional teacher professional development.
• Support presentations, funder updates, and partner briefings that draw on QA findings and learning.
• Adapt and apply quality frameworks and documentation practices to other TU content and teacher-support materials.
• Work alongside government, local partners, and local content creators to develop and adapt content, ensuring alignment with local curriculum, global best practices, and UI requirements.
• Draft and refine short, structured course content for digital modalities.
• Develop one-off or thematic modules in response to identified needs.
• Review and refine content deliverables such as quiz questions and strategy descriptions.
• Support localization review for new cultural and operational contexts.
• Develop and adapt teaching and learning materials for other TU initiatives.
• Propose alternative formats for courses and learning games that qualify as recognized coursework in low-connectivity settings.
• Support senior technical staff in scoping and needs assessment for new deployments, contexts, and delivery modalities.
• Provide flexible content, quality assurance, and documentation support across the Education TU and its collaboration with the Airbel Impact Lab.

Benefits

• 10 paid sick leave
• 10 U.S. holidays
• 20-25 generous paid time off based on role and tenure
• Medical insurance starting at $163/month
• Dental starting at $6.50/month
• Vision starting at $5/month
• Flexible spending accounts (healthcare, dependent care, and commuter)
• A 403(b) retirement savings plan with employer match (immediate vesting)
• Non-elective employer contribution to 403(b) based on age and years of service (3-year vesting)
• Disability and life insurance
• Employee Assistance Program (EAP) offering confidential counseling and support services

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level