Education Benefit Specialist

Embry-Riddle Aeronautical University • Daytona Beach, FL

7d

About The Position

Reporting to the Associate Director of Student Financial Services (SFS), the Education Benefit Specialist serves as a primary financial resource for prospective, current, graduating, and former students across all Embry-Riddle Aeronautical University campuses, supporting a global student population of more than 30,000 annually. This role provides comprehensive financial counseling related to tuition, financial aid, scholarships, grants, loans, payment plans, sponsorships, and financial literacy. The Specialist plays a critical role in promoting student success, retention, and financial well-being while maintaining strong relationships with internal stakeholders, external partners, and third-party sponsors. The position requires strong knowledge of federal and state regulations (including U.S. Department of Education guidelines and FERPA), institutional policy, and Worldwide campus procedures. The Specialist independently manages complex billing and sponsorship cases, ensures compliance with regulatory and institutional requirements, and provides analytical support for third-party billing, reconciliation, and account management.

Requirements

• Associate’s degree, or completion of a post-secondary program of 18+ months after high school, or equivalent relevant work experience required
• Bachelor’s degree strongly preferred
• Proficiency in Microsoft Office Suite, with advanced skills in Excel
• Strong analytical, problem-solving, and critical thinking skills with demonstrated ability to work independently as a self-starter
• Excellent customer service orientation with strong verbal and written communication skills
• Strong interpersonal skills with the ability to interact effectively with diverse internal and external stakeholders
• Excellent organizational skills with the ability to manage multiple priorities in a team-oriented environment
• Demonstrated willingness to share knowledge, collaborate effectively, and learn new tasks and systems
• 1–3 years of relevant work experience required

Responsibilities

• Manage setup, maintenance, and compliance of third-party sponsorship contracts across all campuses
• Create, validate, and maintain sponsor invoicing processes for approximately 16,000 sponsored students annually
• Oversee flight program invoicing and related billing processes for residential programs
• Administer billing and allocation of payments for major sponsors (e.g., military organizations, corporate partners, and tuition assistance programs)
• Review and process purchase orders and VA Chapter 31 (VRE) billing, including tuition, fees, flight charges, and bookstore materials
• Ensure accurate application, auditing, and reconciliation of sponsor payments to student accounts
• Assign, monitor, and audit service indicators related to sponsorships and receivables within student systems
• Reconcile third-party organizational accounts and resolve discrepancies
• Process organizational refunds, adjustments, and abandoned funds in accordance with policy
• Maintain accurate documentation and ensure compliance with institutional and regulatory requirements
• Support audit readiness through accurate financial tracking and reporting
• Serve as a primary point of contact for students, families, staff, and external partners regarding billing and financial inquiries
• Provide financial counseling related to tuition, aid, payment options, and account balances
• Communicate proactively regarding financial responsibilities, deadlines, and documentation requirements
• Manage escalated inquiries via phone, email, Teams, SharePoint, and centralized inboxes
• Coordinate diploma holds and resolve account issues affecting student graduation clearance
• Support resolution of complex billing and enrollment-related financial impacts
• Generate and maintain reports on sponsorship activity, outstanding balances, and account trends
• Support process improvements and policy updates within Student Financial Services
• Contribute to system enhancements and operational efficiencies across billing platforms
• Provide backup support for other Third-Party Specialists as needed
• Deliver training and guidance to internal staff and external partners on billing processes
• Utilize and maintain proficiency in: Campus Solutions, TouchNet, Salesforce, SharePoint, Knowledgelake, Tungsten, AI Portal, WAWF, ETA system, Flight Ops, Atrium, and Microsoft Office Suite
• Ensure accurate data entry, reporting, and system integrity across multiple platforms
• Perform other duties and special projects as assigned by SFS leadership, including participation in events, presentations, and university initiatives (both on-campus and virtual)

Benefits

• Comprehensive medical, dental, and vision coverage
• Wellness programs that include preventive care and fitness memberships
• Flexible spending and health savings accounts
• 100% tuition coverage for yourself for one undergraduate and one graduate degree
• Discounted tuition rates for your spouse and dependent children up to age 26
• ERAU contributes an annual 6% gift of your base salary to your retirement plan
• ERAU offers a 4% matching contribution to your retirement plan, with no vesting period
• 18 days of personal leave in your first year
• 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year’s Day

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree