Education Account Representative

Dow Jones•New York, NY

About The Position

Dow Jones is seeking an Education Account Representative to drive renewals, reduce churn, and upsell within their assigned account base of education customers. This role involves achieving revenue targets, gathering customer feedback for product development, monitoring usage data to identify at-risk customers, and serving as a trusted advisor to education clients. The representative will also create training materials, organize workshops and webinars, and collaborate with marketing to ensure client engagement. Additionally, they will attend industry trade shows and events as appropriate and provide reporting using Salesforce for pipeline management.

Requirements

Strong interpersonal and communication skills to serve as a trusted advisor.
Skill in creating engaging training materials and tutorials.
Ability to organize and lead webinars and workshops for product adoption.
Comfortable presenting to educators and stakeholders in virtual and in-person settings.
Strong written and verbal communication for documentation and training materials.
2-4 years in Customer Success, Account Management, or similar client-facing roles, preferably in the education or SaaS industry.
Experience with Salesforce or similar CRM platforms.

Nice To Haves

Background working with educators, academic institutions, or digital learning platforms is highly preferred.
Experience organizing or speaking at webinars, workshops, or industry events is a plus.

Responsibilities

Drive renewals, reduce churn and upsell where appropriate within the assigned account base of education customers.
Achieve individual revenue or seat targets
Gather customer feedback to enhance new product development
Monitor usage data and adoption trends to identify at-risk customers.
Create training materials, tutorials and best practices for educators to engage with Dow Jones suite of products.
Organize workshops and webinars to improve proficiency of subscription offerings.
Serve as trusted advisor and Dow Jones conduit for education clients
Work with marketing to ensure clients are activating and engaged.
Attend (where appropriate) industry trade shows and events
Provide reporting and leverage Salesforce for pipeline management