Education Account Representative

Dow Jones•New York, NY

7d•$70,000 - $90,000•Hybrid

About The Position

This role is responsible for driving renewals, reducing churn, and upselling within an assigned account base of education customers. The representative will achieve individual revenue or seat targets, gather customer feedback for product development, and monitor usage data to identify at-risk customers. They will also create training materials, organize workshops and webinars, and serve as a trusted advisor to education clients. Collaboration with marketing to ensure client engagement and attendance at industry events are also key aspects of the role. Reporting and pipeline management using Salesforce are required.

Requirements

Strong interpersonal and communication skills to serve as a trusted advisor.
Skill in creating engaging training materials and tutorials.
Ability to organize and lead webinars and workshops for product adoption.
Comfortable presenting to educators and stakeholders in virtual and in-person settings.
Strong written and verbal communication for documentation and training materials.
2-4 years in Customer Success, Account Management, or similar client-facing roles, preferably in the education or SaaS industry.
Experience with Salesforce or similar CRM platforms.

Nice To Haves

Background working with educators, academic institutions, or digital learning platforms is highly preferred.
Experience organizing or speaking at webinars, workshops, or industry events is a plus.

Responsibilities

Drive renewals, reduce churn and upsell where appropriate within the assigned account base of education customers.
Achieve individual revenue or seat targets.
Gather customer feedback to enhance new product development.
Monitor usage data and adoption trends to identify at-risk customers.
Create training materials, tutorials and best practices for educators to engage with Dow Jones suite of products.
Organize workshops and webinars to improve proficiency of subscription offerings.
Serve as trusted advisor and Dow Jones conduit for education clients.
Work with marketing to ensure clients are activating and engaged.
Attend (where appropriate) industry trade shows and events.
Provide reporting and leverage Salesforce for pipeline management.