EDS Program Assistant

State of North Carolina

1d • Hybrid

About The Position

The North Carolina Department of Health and Human Services (DHHS) is seeking a detail-oriented, organized administrative professional to join the Equipment Distribution Service team as an EDS Program Assistant. This role is vital in connecting individuals with the equipment they need to communicate effectively. The Program Assistant will support the daily operations of the Equipment Distribution Service by managing the full life cycle of applications and invoices for telecommunications equipment, ensuring timely access to critical resources for the communities served. The position works closely with the Equipment Distribution Coordinator and program assistants to continuously improve workflows and customer service delivery.

Requirements

• High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.

Nice To Haves

• Previous office administration experience including filing, scheduling employment, drafting documents, and processing mail.
• Intermediate knowledge of Microsoft products: Excel, Outlook, Word and PowerPoint
• Knowledge of telecommunications equipment and hearing loss assistive technology for individuals who are Deaf or Hard of Hearing (HOH)

Responsibilities

• Processing applications for telecommunications equipment, including approving, denying, or holding applications and notifying applicants and vendors of decisions.
• Reviewing and submitting vendor invoices, ensuring accuracy, and coordinating with the Controller’s Office for payment.
• Maintaining organized, efficient systems for tracking applications, invoices, vendor information, and client records.
• Resolving issues related to application completeness, compliance with program requirements, and vendor agreements.
• Serving as a key point of contact among vendors, manufacturers, and internal financial teams for invoicing or payment concerns.
• Developing and maintaining spreadsheets, databases, and other information‑tracking tools to support program efficiency.
• Preparing documents, organizing files, and participating in routine purging and digital storage preparation.
• Supporting customer service needs, including responding to vendor calls and participating in team and regional center meetings.

Benefits

• health insurance options
• standard and supplemental retirement plans
• NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis)
• paid vacation
• sick leave
• community service leave
• paid parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees