EdPlus Re-Entry Specialist

Arizona State University•Scottsdale, AZ

1d•Hybrid

About The Position

ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU. We are seeking a collaborative, problem-solving EdPlus Re-Entry Specialist to join our Success Coaching Center team. Every day you will make a difference in the lives of others by engaging in proactive outreach to undergraduate and graduate students who have paused their academic journey, identifying barriers to persistence and return. You will conduct in-depth consultations focused on financial considerations, academic pathways, and personal circumstances to support students in successfully re-enrolling. You will focus on tailored guidance, connecting students with relevant resources, and explore all available options to facilitate a smooth return to ASU. Your success requires creativity, persistence, and a student-centered approach. Additionally, you will collaborate closely with colleges, advising teams, and campus partners to build strong working relationships and ensure students have access to the tools, information, and support needed to achieve their academic goals.

Requirements

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Nice To Haves

Bachelor’s degree or higher in a related field.
Demonstrated strong customer service orientation with a commitment to helping others; experience in coaching, advising, or education preferred.
Evidence of excellent verbal, written, and presentation skills, with the ability to communicate persuasively and with empathy.
Experience supporting online programs and working with students in a higher education environment.
Demonstrated ability to build and maintain collaborative relationships with diverse populations.
Experience using CRM systems (e.g., Salesforce) and proficiency with MS Office and Google Workspace.
Demonstrated strong organizational, time management, and prioritization skills with high attention to detail.
Demonstrated ability to follow established guidelines, policies, and procedures while delivering accurate information.
Experience working with large and diverse populations in a fast-paced environment.
Demonstrated proficiency in multi-channel communication, including text, social media, and chat platforms.
Demonstrated understanding and awareness of ASU quick re-entry policies, financial aid, and academic policies.

Responsibilities

Engages in proactive outreach to resolve obstacles that are impeding students who have stopped out to return to an ASU program.
Coach students on developing a plan to achieve their academic and career goals.
Reviews completed degree information and remaining credits, as well as alternative program options with students; connects them with the appropriate advising department.
Works closely with financial aid services, student business services, and academic units to re-enter students and set them up for success.
Provides support for student accountability and success through collaborative, ongoing connections, from initial contact through the first week back in class.
Responds to student questions and concerns in a timely manner.
Works to build student knowledge, skills, attitudes, and beliefs that support success.
Collaborates with the supervisor for ongoing growth and development plans.
Identifies areas for growth and opportunity and creates a personal development plan.
Works collaboratively and promotes the discovery process for problem-solving.
Works with internal and external partners in a positive and proactive manner.
Stays up to date on current policies and training within the university.
Assumes or coordinates other duties or projects as assigned or directed.