Editorial Client Manager

Wiley • Remote, NC, USA, NC

4d • $57,300 - $82,033

About The Position

The Editorial Client Manager leads a particular client group within the Editorial and Peer Review Services division, under the oversight of the Senior Manager. This role is a primary point of contact for both the client and the employees who work directly with that client. The position is responsible for day-to-day task completion and overall client satisfaction, while monitoring group workloads, supporting employee development, and improving processes and best practices.

Requirements

• Bachelor’s degree in a relevant field.
• Prior experience as a Managing Editor, Senior Managing Editor, or in another relevant role.
• Experience with intensive team collaboration demonstrating potential for growth in employee-management skills, or prior employee-management experience.
• Proficiency in at least one major online peer review system.
• Experience directly managing client projects.
• Experience providing outstanding customer service, managing complex projects with multiple stakeholders, and managing employee teams in accordance with company policies and culture.
• Ability to prioritize and manage multiple tasks in a time-driven, deadline-based environment.

Nice To Haves

• Experience with more than one major online peer review system.

Responsibilities

• Serve as the primary point of contact for client queries about the day-to-day management of editorial services.
• Monitor work and time distribution within assigned client groups and identify division needs, such as coverage, capacity, organization, or new hires, for discussion with the Senior Manager.
• Ensure day-to-day tasks are completed and maintain overall client satisfaction.
• Identify and address problems with tasks or employees to ensure client satisfaction.
• Ensure employees handling client tasks are trained on current protocols, appropriate systems, and best practices.
• Improve internal processes, protocols, and best practices for the assigned client group.
• Conduct or contribute to performance reviews for direct or indirect reports.
• Monitor productivity and track individual workloads, while staying familiar with team members’ skills and professional ambitions.
• Answer employee questions about Wiley company policies and enforce those policies.
• Uphold Wiley’s standards of professionalism and courtesy and help ensure a work environment free of non-work-related distractions.
• Travel as needed to client meetings and industry conferences.

Benefits

• Meeting-free Friday afternoons for focused work and professional development.
• Employee programs that provide opportunities to build community, learn, and grow.
• A comprehensive benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager