eDiscovery Managed Services Project Manager

Consilio LLC•,

2d•Remote

About The Position

The eDiscovery Managed Services Project Manager is the primary point of contact for clients assigned to the Consilio Managed Services Team and is responsible for maintaining consistently superior client service. The role oversees and coordinates multiple projects, plans effective approaches to meet client goals and deadlines, and serves as a liaison among clients, internal teams, and third-party vendors. The position also provides e-discovery consulting, manages client requests across the project lifecycle, and develops long-term client relationships that support repeat business.

Requirements

1–2 years of experience in the legal field in e-discovery, litigation support, paralegal work, as an attorney, or review project management.
1–2 years of client services experience in a professional environment or account management experience in a technical environment.
Excellent verbal and written communication skills, a professional demeanor, and the ability to multitask in a fast-paced environment.
Strong critical-thinking skills and the ability to gather and process information efficiently for problem solving and client-request troubleshooting.
Strong technological skills related to Consilio e-discovery platforms.
Ability to organize and prioritize tasks in a fast-paced, high-growth environment without compromising client-service quality.
Ability to work successfully both as part of a team and as an individual contributor.
Bachelor’s degree required.

Nice To Haves

Juris Doctor (JD).
Platform-specific certifications.

Responsibilities

Serve as the primary point of contact for assigned clients and maintain superior client service standards.
Oversee, coordinate, and track project progress and workflows from initiation through production across multiple projects.
Consult with clients on data processing plans and use of technology to accomplish project goals.
Manage client requests involving data receipt, processing, release and setup in online review tools, review-tool support, and production management.
Coordinate across operational and support teams, manage project interdependencies and priorities, and use shared resources effectively.
Act as a liaison among the company, clients, and third-party vendors to develop and deliver appropriate solutions.
Receive and respond to client requests, gather information to resolve inquiries, and connect clients with internal teams, including Data Processing, Hosting, Forensics, and Finance.
Anticipate client needs and proactively provide assistance to meet service and support expectations.
Develop strong, long-term client relationships to encourage repeat business and obtain client references.
Identify opportunities to offer clients additional services.