EDI & Order Management Support Specialist

Maxwood Furniture•Charleston, SC

12d•Onsite

About The Position

Maxwood Furniture is a rapidly growing furniture company with an expanding portfolio of brands including Max & Lily, Plank + Beam, and Maxtrix. Since launching over two decades ago, we've built multiple sales channels across DTC websites and third-party marketplaces. We're passionate about designing inspiring, on-trend furniture that brings customers' home décor dreams to life. We are seeking a new member to join our Tech Team. Are you ready to be part of something amazing? Role Overview The EDI & Order Management Support Specialist keeps orders, inventory, and product data flowing accurately across Maxwood's business systems. This role owns recurring transactional processes, monitors EDI and system data flows, and troubleshoots order and data exceptions — working closely with our Systems Administrator and cross-functional teams to resolve routine issues before they become bigger problems. This is a high-impact position where the right person frees up senior technical resources to focus on larger systems initiatives by keeping day-to-day operations running smoothly. Specific experience with our tech stack isn't required — we're looking for someone who understands ERP, order management, EDI, or similar transactional environments and can learn new systems quickly.

Requirements

Experience working in an ERP, order management, inventory management, EDI, eCommerce, supply chain, or similar transactional environment
General understanding of how customer orders, inventory, and product information move through business systems
Strong attention to detail with a high level of accuracy working with transactional and master data
Strong problem-solving skills and the ability to independently investigate and resolve routine processing issues
Ability to recognize patterns and distinguish one-time errors from recurring system or process issues
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
Clear written and verbal communication skills, with the ability to explain issues and escalate effectively
Comfortable learning and working across multiple software platforms
Proficiency with Excel or similar spreadsheet tools preferred
EDI experience or familiarity with electronic business transactions preferred, not required

Nice To Haves

EDI experience or familiarity with electronic business transactions

Responsibilities

Monitor and support daily processing of customer orders across EDI and order management systems
Identify, investigate, and correct order errors, failed transactions, and other processing exceptions
Monitor EDI and system-to-system data feeds and troubleshoot routine transmission or data issues
Maintain accurate customer, product, inventory, and related master data across business systems
Support inventory-related processes, including stock availability and warehouse data accuracy
Perform routine data imports, uploads, updates, and validation activities
Research discrepancies by tracing information across systems to identify the source of errors
Recognize recurring issues and partner with internal teams to identify root causes and improve processes
Coordinate with Customer Care, Operations, Warehouse, and Sales to resolve order and data issues
Maintain documentation for recurring processes, system procedures, and common issue resolution
Escalate complex or system-level issues to the right technical resource with clear documentation
Support reporting, data validation, and other system administration activities as needed