EDI Operations Analyst (Contract)

Noyo

8d • $40 - $55 • Hybrid

About The Position

Noyo is rapidly expanding its carrier network by extending its platform to easily integrate any carrier that can support the EDI 834 standard. Noyo provides a modern API-driven experience for its customers to connect with nearly any insurance carrier. The Operations Team is responsible for building out the architecture and applications to support this momentum.
We are hiring a Contract EDI Analyst for our Operations team to support our carrier network expansion during Open Enrollment, the busiest time of year for our customers. This is a high-impact, temporary contract position with potential for conversion into a full-time role based on performance and business needs.
In this role, you will be responsible for creating and maintaining carrier connections, collaborating cross-functionally to provide exceptional customer experiences, and advocating for improvements that increase operational efficiency. You will report directly to the Operations Manager.

Requirements

• In-depth knowledge of EDI protocols, standards, and best practices, with specific expertise in ANSI X12 834 transactions.
• Familiarity with JSON and the ability to read and understand Python or a comparable scripting language.
• Excellent verbal and written communication skills, with a proven ability to articulate complex technical details in a digestible format for all audiences.
• Meticulous attention to detail and a strong commitment to data quality and accuracy.
• Resourceful self-starter with exceptional organizational, prioritization, and time management skills.
• Creative problem-solving skills and an ability to navigate ambiguity in a fast-paced environment.
• Enthusiastic about learning, driving impact, and growing within the organization.

Nice To Haves

• Experience working in HR tech, group benefits, health insurance, or a related B2B SaaS domain.
• Prior experience managing data integrations during peak Open Enrollment periods.

Responsibilities

• Develop and maintain EDI carrier templates to facilitate seamless electronic data interchange between Noyo and carrier partners.
• Manage the end-to-end process of EDI implementations, including file configuration, testing coordination, and facilitating all related correspondence with external partners.
• Maintain active data connections to ensure enrollment changes and updates are processed timely and accurately.
• Partner with cross-functional teams to deliver consistent, high-quality resolutions to customer requests and data issues.
• Triage file and data transmission errors while partnering with Product and Engineering on long-term automated solutions.
• Identify and analyze operational trends to advocate for process and product improvements that drive automation and enhance the overall customer experience.
• Develop, document, and maintain operational processes and cross-functional workflows alongside Product and Customer Experience teams.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed