EDI Manager

Polar Beverages • Worcester, MA

5d • $110,000 - $125,000 • Onsite

About The Position

The EDI Manager is responsible for leading the planning, implementation, and supporting, and continuous improvement of the organization’s Electronic Data Interchange (EDI) environment. This role oversees daily EDI operations, manages trading partner relationships, ensures reliable and secure data exchange, and partners with business and IT teams to streamline electronic transactions across customers, vendors, logistics providers, and internal systems.

Requirements

• Bachelor’s degree in information technology, Computer Science, Business Systems, Supply Chain, or a related field; equivalent experience may be considered.
• Five or more years of experience supporting EDI systems, business integrations, ERP interfaces, or related enterprise application environments.
• Experience managing EDI trading partner implementations, mapping, testing, troubleshooting, and production support.
• Strong understanding of common EDI documents and business processes, such as purchase orders, acknowledgments, invoices, advance ship notices, remittance advice, inventory feeds, and shipping-related transactions.
• Strong project management, documentation, communication, and organizational skills.
• Ability to manage multiple priorities, meet deadlines, and support critical business operations in a fast-paced environment.

Nice To Haves

• Experience with ERP, warehouse management, transportation management, order management, or financial systems.
• Experience with IBM i / AS400 environments, managed EDI services, middleware platforms, or integration tools such as Open Text, Cleo, Boomi, MuleSoft, SPS Commerce, or similar solutions.
• Prior leadership experience managing technical staff, vendors, or cross-functional project teams.
• Experience in manufacturing, distribution, consumer products, retail, logistics, food and beverage, or supply chain-driven environments.

Responsibilities

• Manage daily EDI operations, including monitoring inbound and outbound transactions, resolving transmission issues, and ensuring timely and accurate document exchange.
• Lead the onboarding, testing, certification, and support of new trading partners, customers, vendors, and third-party logistics providers.
• Lead the Design, maintain, and troubleshoot EDI maps, integrations, workflows, and translation processes across ERP, warehouse, finance, transportation, and customer-facing systems.
• Collaborate with internal stakeholders in IT, customer service, sales, finance, procurement, logistics, warehousing, and operations to improve business processes and reduce manual work.
• Lead EDI-related projects, upgrades, system enhancements, and process improvement initiatives from requirements gathering through implementation and post-launch support.
• Establish performance metrics and reporting for transaction volume, error rates, turnaround time, partner readiness, and service-level performance.
• Manage, mentor, and develop EDI analysts, developers, or support staff, as applicable.
• Work with vendors and service providers to manage EDI platforms, translation software, managed services, support tickets, licensing, upgrades, and system performance.
• Support business continuity, security, audit, and compliance requirements related to electronic business transactions and data exchange

What This Job Offers

• Job Type: Full-time
• Career Level: Manager