EDI Helpdesk Representative - Remote Montana

Gainwell Technologies LLC•Any city, OH

6d•$35,000 - $50,000•Remote

About The Position

As an EDI Helpdesk Representative - Remote Montana at Gainwell, you’ll support healthcare providers by helping resolve questions and issues related to Electronic Data Interchange (EDI), provider services, and healthcare transactions. This position supports Montana Medicaid operations and is 100% remote. Candidates residing in Montana are strongly preferred; however, qualified candidates residing elsewhere in the United States may also be considered. You’ll work directly with healthcare providers to research issues, troubleshoot concerns, and help ensure they receive accurate and timely support.

Requirements

High School Diploma or GED required.
Minimum two years of experience in customer service, call center support, helpdesk support, healthcare operations, provider services, claims processing, EDI support, or a related field.
Strong verbal and written communication skills with the ability to research and explain information clearly.
Ability to navigate multiple systems, manage competing priorities, and maintain strong attention to detail in a remote work environment.

Nice To Haves

Experience supporting healthcare providers, health plan members, claims processing, Medicaid programs, or healthcare customer service preferred.

Responsibilities

Serve as the first point of contact for healthcare providers by answering inbound calls and responding to EDI and provider-related inquiries.
Research, troubleshoot, and resolve provider issues, escalating more complex concerns to the appropriate teams when needed.
Conduct outbound follow-up calls and communications to ensure timely resolution of provider requests.
Process provider and member updates while maintaining accuracy, compliance, and documentation standards.
Meet established service, quality, and productivity goals while delivering professional and responsive customer support.