EDI Admin I/II

Lifetime Benefit Solutions•Buffalo, NY

13d•Hybrid

About The Position

Under the direction of assigned management, the Electronic Data Interface (EDI) Administrator is responsible for quality assurance during the onboarding process for all electronic submissions, including testing as well as ongoing production support. This position provides analysis and feedback for continuous process improvement to maximize customer electronic transaction submissions. At the higher levels, the EDI Administrator is responsible for quality assurance of more complex interfaces including Secure File Transfer Protocol (SFTP) facilitation and testing.

Requirements

Two or more years of customer service, electronic transaction support, IT help desk related experience.
Demonstrated ability to identify root causes of processing issues and determine sources for solutions and opportunities.
Familiarity with GUIs and electronic connectivity systems/applications preferred.
Understanding of claims routing and file specifications for inbound & outbound transaction preferred.
Strong communication skills (internal, external team), organizational skills, and flexibility meeting demands.
Familiar with use of PC, Windows, Word, Excel, E-mail.
A minimum of five years customer service, electronic transaction support, or IT help desk related experience required.
Experience with GUIs and electronic connectivity systems/applications required.
Ability to triage and coordinate first level resolution of EDI production issues across departments.
A minimum of seven years electronic transaction support or IT help desk related experience required.
At least one year experience of independent EDI production issue resolution required.
Expertise with GUIs and electronic connectivity systems/applications required.
Ability to analyze claims routing and file specifications for inbound and outbound transactions required.

Nice To Haves

Associates degree in business, information systems, computer science preferred.

Responsibilities

Supports the Business and IT teams with various tasks related to movement of files and automation.
Loads files manually through SFTP methods for the Business when automation is not available.
Under guidance, conducts basic testing of electronic submissions.
Monitors daily electronic transaction processing and takes appropriate action to reduce or eliminate issues.
Researches production problems and issues within EDI production Service Level Agreements (SLAs).
Analyzes specific applications to identify, research, and resolve problems.
Documents issues as reported using software to track and monitor.
Informs management of problems and potential problems that may impact business.
Researches web and/or vendor inquiries as required.
Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies’ mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs.
Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures.
Regular and reliable attendance is expected and required.
Performs other functions as assigned by management.
Actively participates in all phases of testing for onboard process as well as corporate X12 projects, including regression and Council for Affordable Quality Healthcare testing and onboarding.
Accountable to understand ANSI X12 transactions, such as 820, 821, 834, 835, 837 996, 997 as well as mapping documentation, Flat File to EDI and EDI to Flat File to be able to implement new file feeds and/or update existing file transactions with vendors, carriers or clients.
Documents and updates e-commerce procedures within the department.
Creates flow charts, reports, and training documentation as related to problem solving & projects.
Assists with Service Requests and project implementation activities.
Identifies coordination and resolution efforts for trading partners such as dial up and file transfer protocols.
Conducts certification testing for onboarding of new broker or group formats, mandates, or communications channels.
Independently translates high level requirements to manipulate and create test data files.
Delivers & implements work plan on large projects.
Serves as an escalation analyst for all EDI production related problems with enrollment, gateway defects, web, and/or vendor trouble tickets.
Assists with testing new vendors or carriers.
Communicates daily directly with vendors and groups regarding new business rules, onboarding, and testing results of formats or mandates.
May, at times, represent team management at Senior Level meetings.
Assists team members in most aspects of e-commerce department.
Mentors lower level Administrators.